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Claim process was easy and fast turnaround
We placed a claim and within a short time, it was processed and paid out. I called the representative to clear up some confusion and she was very helpful and understanding. Overall, it was a very pleasant experience.
Insurer: Spot
By: Gabriel Montes
My experience with Trupanion has been…excellent
My experience with Trupanion has been excellent. Claims are processed immediately and reimbursement has been within the same week that the claim for services was submitted. Trupanion enables me to give my pets the care that I would otherwise be unable to afford such as ultrasound, cardiology and specialist referrals, hospital stays, and treatment for chronic conditions. I recommend Trupanion to anyone who cares about their pets. I have had Trupanion for almost 20 years with 2 sets of dogs. Customer service can’t be beat!
Insurer: Trupanion
By: Susan Fadiga
Spot makes it easy
We have never had pet insurance before, but Spot makes it SO easy. Claims are processed within a few days and the money is in your account not long after. I would recommend Spot to anyone looking for pet insurance.
Insurer: Spot
By: Kailey S
The company that cares about you.
Turned in my claim which was easy and received a direct deposit in 4 days. Customer service is actually what sold me the agent was kind and asked me a lot of questions about my dog and she spoke about her dog. The other companies just wanted to make a sale they could care less.
Insurer: Spot
By: Jason
The best!!!!
It is an excellent option that I recommend 100%
Insurer: Spot
By: Ana Cecilia H
Excellent coverage, responsive and caring customer service
We have been Healthy Paws customers since we got our dog back in 2020. We knew we wanted pet insurance all along because it takes the financial question out of big medical decisions when your pup needs medical care, and reduces financial risk to our family so we know we can take care of our pup no matter what life throws at us. We shopped around looking at a bunch of different insurance companies, and eventually settled on Healthy Paws because the coverage is great and the cost is competitive. After being customers for four years and using our insurance to file claims for a few health issues our pet has been affected by, we could not be happier Healthy Paws customers. Submitting a claim is SO EASY, just submit the itemized invoice with no written explanation required, and they process the claim quickly. We take our checks in the mail, but direct deposit is an option as well if you want reimbursement more quickly. Customer service has been responsive and kind whenever we've needed it. We had one claim that was borderline regarding whether we were covered or not, and while it was initially rejected even the appeal process was convenient and Healthy Paws customer support has been excellent throughout. We would highly recommend Healthy Paws to anyone.
Insurer: Healthy Paws
By: William
The staff is nice and the coverage for…
The staff is nice and the coverage for the price is excellent. I will say this they help both of dogs life with diabetes for years. Where I think they will improve with coverage on well visits. More people would buy the coverage and take there animals to doctors with this coverage.
Insurer: Trupanion
By: customerJoe Benxinger
Amazing Service
Amazingly quick turnaround time on claims. Easy to talk to claims reps. Best pet insurance company I have ever dealt with.
Despite having a healthy dog with no…
Despite having a healthy dog with no preexisting health issues my policy went up from $35 a month to over $80 a month in the span of three years. There was no explanation given to me about the cost increase except that I live in a major city (nothing to do with my dog in particular). Company clearly states that it will not increase premiums based on pets birthday and yet that’s exactly what they did. I felt very manipulated and canceled the policy.
Insurer: Trupanion
By: laura michelle fisher
RUN FAR RUN FAST
Pets Best is horrible. When I bought the insurance I had no idea my dog was going to injure his cruciate. In the plan, it won't cover cruciate injuries for six months after purchasing the insurance. I understand that due to dogs blowing cruciates and people buying insurance to cover it. However, he DID blow the second one after the six-month waiting period, and Best Pets denied the claim stating it was a pre-existing condition. He had NOT blown EITHER cruciate at the time I purchased the insurance and thus, the condition was NOT pre-existing. He blew the first one five months into the plan. I could have waited and filed a claim after the six-month waiting period but it wouldn't have been fair to the dog. To make matters worse, they RAISED MY RATES without notification. They raised it by ten dollars. Some insurances would have covered both cruciates and if not the first, the last. The customer service got a 3 because they answered the phone and the person on the other end was pleasant. They got a 2 on the ease of filing a claim because my vet sent in my pet's records 3 times and Pets Best said they never received it. I had to go and upload all the records myself. It was frustrating. I should have done better research because others have had the same problem with raising the rates and filing claims. Others have experienced long, drug-out claims reimbursement. I will research other insurances for my new puppy and switch my other dog.
Insurer: Pets Best
By: Valerie