224,328+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,328 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The process of submitting a claim is fairly straightforward
The process of submitting a claim is extremely simple and hassle-free for the most part. I did struggle a little with the drop down menu for stating my dog's medical issue. The reason for his vet bill would not save so I had to leave it blank and fill in the explanation elsewhere. But that did not hinder the payment and what a relief it was. I have peace of mind given this experience.
Insurer: Embrace
By: Recho Bell
I signed up my 3 dogs (puppy
I signed up my 3 dogs (puppy, 5 and 11 years old) for insurance with Pet's Best last August (2022). In March of this year my 11 year old got sick and it was determined his spleen had ruptured and required emergency surgery. His bills were thousands of dollars and I thought for sure Pet's Best would find some reason to deny any payments. INSTEAD they were super compassionate and reimbursed me within 10 days of my first bills being submitted. Follow up care and bills continued for 6 weeks and they reimbursed within a week on those too! HIGHLY recommended!
Insurer: Pets Best
By: Debbie Tanner
Great company easy to navigate the site…
Great company easy to navigate the site and get coverage
Insurer: Sonnet
By: Skyblue
Great,
Great, I reached out for help and a few questions, and the agent i spoke with was great. Answered all my questions and provided additional helpful information as well. So far I'm happy, and the rates as far as I'm concerned are amazing.
Insurer: Sonnet
By: Mitch
Appreciate having insurance but disappointed
Appreciate having insurance, but disappointed in the deductible and not being able to cover more of my costs for my baby girl.
Insurer: Pets Best
By: R Williams
Answered my questions completely and…
Answered my questions completely and ease of website.
Insurer: Pumpkin
By: customer
Very good customer service.
Very good customer service.
Insurer: Pets Best
By: Christine Zhu
I have only used the wellness portion…
I have only used the wellness portion of my policy on Bandit. Once I upload the invoice, it is usually paid within a few days. I hope I never have to use the actual medical poilcy.
Insurer: Embrace
By: Wanda Manring
Slow to review and slow to accept any claim
While the insurance plan offered by Pets Best is robust and inclusive, their claim review and payment process is quite arduous and frustrating. The review of any claim is abnormally long they give the impression that they are looking for reasons to deny responsibility and payment. You are often met with multiple requests for additional records even in the most straightforward and simple submittal. While the eventual result is generally correct, it is incredibly frustrating to deal with them and spend time to ensure your claim is processed accurately.
Insurer: Pets Best
By: Gary
Very helpful and friendly staff
Very helpful and friendly staff as well. They have great prices. They always go the extra mile to help their customers.
Insurer: Sonnet
By: Kari Couture