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Josh was very helpful with my…
Josh was very helpful with my questions. He was very knowledgeable and helped me with every question and concern I had. Thank you so much.
Insurer: Fetch Canada
By: Sherry Hutchings
Easy and affordable for peace of mind
A little hiccup with banking but not Fetches fault. Easy to sign up, coverage appears quite comprehensive and the price was reasonable.
Insurer: Fetch
By: Faith
Waste of money
Waste of money. Got pet insurance and put in a claim after my cat started having diarrhea and had to get testing done. Claim was denied so I called customer service who told me that it was denied due to her having diarrhea less than 180 days prior even though it had gone away and come back and she was not diagnosed with anything. Would not recommend wasting your money or time.
Insurer: ASPCA
By: Nikki
Knight in shining armor
I recently had quite a scare with my dog! Embrace came in and actually saved my dogs life!
Insurer: Embrace
By: Andrea Edwards
Pumpkin stellar customer service and comprehensive plans
When making a decision on health insurance for my dog I called multiple companies and spoke to many representatives. When I spoke to the representatives at Pumpkin, they were incredibly personable, knowledgeable and friendly. Each was able to shed light on specific aspects of the policies and able to answer my questions fully. When I chose Pumpkin I stayed on the phone with one representative and she was able to confirm the submission of my documents as well as assist me in navigating the portal online as I was familiarizing myself with it.
Insurer: Pumpkin
By: Customer
Quick response
Quick response Professional Helpful
Insurer: Embrace
By: Sandra Ahlquist
Easy claims process that paid quickly.
Easy claims process that paid quickly.
Insurer: Spot
By: Vern
Working alright despite creating false expectations
This is replacing a previous 2 star review as I finally received information that is clearer than the website and had a claim processed. As long as they do not raise my rates next year as penalty for my puppy's illness, I will likely continue on with them. Cons: -The chat feature on website is for show only and should be removed. It is false advertising for a service they don't offer. -The website states that claims process in 5-10 days. This is not true. Some claims can take up to 30 days, which someone on the phone verified and which is buried in fine print somewhere. The website should be updated reality to allow for realistic expectations and save time calling customer service when claims don't process within 10 days. -When I used the contact form on the website, I never received a reply. Again, features that are not in use should be removed. -I have wellness coverage but this is not marked anywhere in my account materials or policy documents. I had to call to make sure I actually have it. -There is no way to opt out of receiving paper EOB statements, which is environmentally wasteful since that information is emailed and available in the online portal. -They contacted my vet and asked for my puppy's medical records, which was odd because I've already uploaded all of her medical history since she was in rescue before I got her. They did not send me a notice that I was missing documents. It gave me the impression they were trying to find a way to invalidate my claims. Pros: -All of my claims have been processed without a dispute, even if it took a month for larger claims. -The call center workers are always kind and helpful. -It is relatively easy to submit documents online. -Getting reimbursements over PayPal is fast and simple.
Insurer: MetLife
By: Mtn&City