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Great,they know why pets need insurance
Great,they know why pets need insurance
Insurer: Spot
By: Oliver
Honestly pet insurance is a scam
They make it as difficult as possible to get reimbursed. They have ridiculous and unreasonable qualifications for what paperwork is acceptable and what’s not, even if it details everything necessary for them to be able to process the claim, i.e. invoice, pricing and soap notes. Customer service was unhelpful as well and didn’t provide any solutions as to why my paperwork was denied. Eff you MetLife.
Insurer: MetLife
By: Nick
The speed that claims are handled.
The speed that claims are handled.
Insurer: Figo
By: Lynn Cleek
Couldn’t be more happy with our…
Couldn’t be more happy with our experience with Healthy Paws. My 9 mos. old pup went in to be neutered and when they attempted to incubate him the tube would not go down his throat. They attempted a second time with a smaller tube, and it would not go down, a third time with an even smaller tube also unsuccessful. My vet noted bleeding everted laryngeal saccules and recommended us to a specialist. After the surgeon consult, Tater Tot needed surgery for a pretty indebt procedure requiring an overnight stay. The bill was over $8500 and unplanned or budgeted for so when Healthy Paws contributed to the bill we were elated! Tater Tot was a vibrate, healthy happy puppy until this issue and we cannot express how thankful we are and that Tater Tot will live a full, happy and healthy life- thank you Healthy Paws!! Tater Tot’s Mom
Insurer: Healthy Paws
By: STACY
Very helpful and transparent!
Helpful, patient, informative!
Insurer: Prudent Pet
By: Brianna Savage-Aliotta
reimbursement
I had trouble submitting my claim and the customer support team was very helpful when I called. They walked me thought everything quickly and easily and we got the problem taken care of!
Insurer: Pets Best
By: Zach Kes
Would give 0 stars if I could
Would give 0 stars if I could. They don’t understand rescue pets have guesstimated ages and birthdays and will use that variation against you despite you, the owner, having nothing to do with that. They will take a general piece of documentation, manipulate it to their benefit, and when you submit every piece of evidence in existence to prove yourself, they will still deny you!!! Power hungry, controlling people who don’t give a crap about your pets OR upholding their own policy. Disgusting. We are appealing the hell out of their denial, and being involved in Chicagoland dog rescue (over 5 major rescues), I will make sure everyone in Chicago dog rescues and shelters knows to stay away from Embrace. Wish I could go back in time and go with another company. EDITED in response to Embrace's reply: Given my education and line of work (doctorally prepared APRN with nearly 10 years of ER nursing experience focused on quality, EBP and policy), I completely understand and respect how policy and language within policy works. Embrace has chosen to view ONE TINY LINE of general documentation from an ER vet visit that neither my husband or I were physically at (a friend who was watching our pets brought her in and shared our notes/history with the ER vet who then generalized my text "6.5/7 months old sometime in December" to "6 months old". Despite showing Embrace EVERYTHING we sent over (nonmodifiable writing), they are choosing to weaponize a VERY GENERAL piece of documentation and use it LITERALLY. They are declining seizure coverage because at EXACTLY 6 months old would have been ONE day before our coverage began!! The vet never said EXACTLY AT 6 MONTHS OLD-- but Embrace, in their power, can decide to interpret it this way. Embrace, your explanation of this is very weak and I am incredibly saddened by this whole experience. I have a doctorate, am an advanced practice nurse, and have worked in healthcare and with insurance companies for years. This is a game to insurance companies-- how can I cleverly deny someone the insurance they are entitled to and paying for?? Embrace could have chosen to view that line and correlate it which what history was ACTUALLY relayed, and understand that the vet generalized (as most ERs do). Instead, Embrace chose to use that against us. This is what I am calling BS on! We will definitely appeal, but I want other customers and pet owners to understand the hellish experience we have been going through. This company will do everything in their power to make sure you don't get covered for what you are entitled to.
Insurer: Embrace
By: Katie Debner
Great coverage and great customer…
Great coverage and great customer service!
Insurer: Embrace
By: Christy Kramer
I am very pleased to be carrying Figo…
I am very pleased to be carrying Figo Pet insurance on one of my dogs. I have worked with 2 other pet insurance companies in the past. I like Figo the best for these reasons: -super easy to file claims with the help of their AI person. - They have promptly reviewed the claims I’ve sent in. -If they need more medical information about the claim they call the vet office themselves -They pay quickly and deposit it in the account that I specify
Insurer: Figo
By: Penelope