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Pet parents across the U.S. and Canada have left over 224,430 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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What a pile of crap
What a pile of crap. I just wanted to remove my ex from my policy. No problem. Other than when I changed my ADDRESS they jacked my insurance $100 per month. I truly regret moving to these parasites and scum. Every time I have tried to use this "you can do every thing on line" NO no you can't and if you do get one of these robots (live?) they don't know or can't tell you without filling out forms and waiting to see what happens. I am done with these jokers. All you people praising these donkeys should try and do something some time. WHATEVER you do don't change your address....it raises you rate $100/mo!!! They tell me it is because their is a different "area" profile....2 miles from where I moved from. I wonder how many other SONNET suck holes know they are being charged because of the neighborhood "profile"... Go ahead Check it out ....you are happy about that......then don't complain about the government giving these parasites the right to do what ever they like. and they do....while they hide behind computer " honest mistakes"...Funny how these "honest Mistakes are never in my favour.
Insurer: Sonnet
By: Foff
Today I cancelled my coverage…
Today I cancelled my complete coverage plan for my cat due to the difficulty in getting my claim paid. After two plus weeks after submitting, I received an email apologizing for the delay "call volume higher than usual...", then another email, "more information is needed ..." this in regard to a prior vet visit for specific dates that did not actually include any visit to that vet. I followed up explaining that the dates did not include this visit (no wonder the prior vet did not reply), but ASPCA Insurance denied my very recent claim even though my current vet provided requested information. It's as though I hadn't said a thing, they completely ignored my contention that they had asked for dates of service to a former vet when that vet did not treat my cat during these dates. Why did I bother to explain! I am requesting ASPCA Insurance revisit this claim and acknowledge their mistake. It is easier to get my own health care needs reimbursed, than it is for my cat! Very disappointing outcome.
Insurer: ASPCA
By: Joanne Smith
Trupanion has always refunded/paid within minutes
My miniature Australian Shepherd has an ongoing illness, when the vet submits a payment request to Trupanion, they pay within minutes even before I leave the vet's office.
Insurer: Trupanion Canada
By: Christopher
Easy to submit claims
Easy to submit claims. Great customer service and quick reimbursements.
Insurer: Embrace
By: TARA YENGLIN
So glad we have the pet insurance
So glad we have the pet insurance Now that we have made the deductible we feel covered now.
Insurer: Embrace
By: Dale Humphries
Should explain the deductible better
Should explain the deductible better, not that happy with Figo,waste of money!
Insurer: Figo
By: Michael A. Middletown NJ
Healthy Paws Pet Insurance is the…
Healthy Paws Pet Insurance is the best!! My dog recently had a very rare diagnosis, which required extensive testing to identify. Healthy Paws was very responsive and willing to work with my veterinarian as we worked through this problem. I am happy to report that Ghillie is now receiving the medication he needs, and is doing great!
Insurer: Healthy Paws
By: Katie Olson
I was given all the information…help
I was given all the information necessary to make a decision. My problem is that Fetch sent me renewal notice for my insurance at a certain rate and then went ahead and increased by more than $20. A month without even notifying me of the change. Otherwise..... good company and good help from the operator.
Insurer: Fetch Canada
By: Al Barnett
I have had some minor hiccups but…
I have had some minor hiccups but overall a top-notch company that always delivers with stellar results. Very pleased that I have Embrace for my dog’s insurance.
Insurer: Embrace
By: Teresa Kennerly