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This company is horrible
This company is horrible. I was completely misled. This company increases the cost and not by just a few dollars each year. I would suggest you shop for a company that is honest up front so you can determine your needs. Do not buy the insurance when you have a puppy thinking that you are going to save money in the long run with the same monthly cost. Wait until your dog is older and might then need the insurance. The support team was horrible as well over the phone, condesencing and talks over you. Very unprofessional with that annoying, cringy customer service insincere approach. Go anywhere else but do it as your dog gets older, and double check any ins. company policy, not just what they tell you.
Insurer: Trupanion
By: Dawn Calvin
Filing a claim is very simple
Filing a claim is very simple. Review of the claim is quick and payment received effortlessly.
Insurer: Fetch
By: Mona Ueda
I expect claims to be processed in a…
I expect claims to be processed in a timely manner. 2 weeks is my expectation. However consistently Pets Best has taken more like 6 weeks. I am extremely disappointed in this processing time and will be dropping them as soon as I can find a new insurance.
Insurer: Pets Best
By: Joyce Schehl Kluck
From PetFirst to MetLife
We (3 dogs at the time) initially had Pet First insurance for over 13 years and they were fantastic- great service efficient and caring. Would give them a 10 rating! Then MetLife bought them and the first year was difficult as some claim steps were different and the prices really increased! After 3-4 years it’s getting better and always room for improvement- hard to upload all tests lab reports and SOAPS so I fax and had trouble after Covid getting the proper fax number so claims were not processed- finally got handled and now it’s much improved and direct deposit of reimbursement is a great feature.
Insurer: MetLife
By: Pam
Be Careful With Metlife
MetLife is no different from any other insurance scam. I was referred to a specialist’s to finally figure out why my cat keeps vomiting and and $3300 later we received our diagnosis along with a denied claim because it’s a “pre existing condition”. They covered the POC visit for this issue but as soon as a specialist is needed it’s pre-existing? I am cancelling my policy and not getting pet insurance again, total scam.
Insurer: MetLife
By: David
Best decision ever
We have a standard poodle, Barney who is 8 now, but he was quite sick twice. We did not have insurance on him and we called him the $6000 dog. A few months ago we decided to get another, Betty, and I debated on getting insurance,,I decided to get a cheaper plan and called Met life. The man I spoke with told me the better , more expensive plan is good for a puppy and I could always lower it as she got older so I followed his advice. I’m so glad I did. Betty also has been quite sick twice this year and has had 13 claims. All have been handled quickly and every person I have spoke with is so kind. I’m so GLAD I have this policy and I will never drop or downsize it !
Insurer: MetLife
By: Susan
Latest 1 comments
I totally agree with the above post. I've rarely had to call regarding a claim not covered. When I've had to there were no problems, everything was explained and gone over with me. I too was going to cancel and was told the same thing. They go above and beyond to help you. I would recommend MetLife Pet Ins. to anyone who asks!
Make a claim, pay more for your premium
Trupanion raised our premium $27 over the first three years of my dog's life. That's an obscene amount. At this point, it is definitely cheaper to not have pet insurance. Why did they do this? Because "similar dogs in the area" were making claims. AKA my dog that has made claims due to allergies - who they clearly don't want to insure anymore. And now that screws me on any other insurer, and they know it. It's an absolute bait and switch.
Insurer: Trupanion Canada
By: Graham
Positive experience
Fast processing, solid customer service, decent price. Sometimes there are emails that tell you records are needed even after they were confirmed received. Small issue in comparison to all the positives.
Insurer: Spot
By: TL
This "insurance" will rob you after your pet gets sick
Absolutely terrible company, extremely underhanded and unethical. THEY WILL JACK YOUR PRICES INSANE AMOUNTS, 300-400%. I belive they're targeting people who have pets with pre-existing conditions, so they are forced to move. It certainly is my case. I would recommend staying away from fetch, these guys are absolute crooks. EDIT: To clarify, by "offering my alternatives", what fetch is basically saying is they are happy to offer me a stripped down policy after years of paying for decent coverage. Because insurance means: pay now so you can pay more later. Absolute joke.
Insurer: Fetch
By: Lior Bugatus
5 stars for Spot Pet Insurance
Had to call customer service a few times and reps were very helpful and professional. Claims were processed within 3 days and deposited in my bank account. Before having Spot insurance I had another pet insurance company for 7 years. It took over a month to process claims. Spot Pet Insurance is awesome and have already referred them to several people.
Insurer: Spot
By: Jenny Gilchrist