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So Disappointed
I wish I could give a zero star rating. I have sent 30+ emails asking questions (yes, it was the correct email, not the one that says 'do not reply') and made 4 phone calls. I just want to know what my dog is covered for. I had to do the leg work and phone my vet to send the information to trupanion. They said they were waiting on the vet to send my dog's information, but in reality, they had never contacted my vet (this was a month and $175 payment in). So, even after me doing this work for them, they couldn't tell me what my dog was covered for. I paid over $300 for two months and no one is even returning my emails. I just cancelled today. And the person on the phone said 'I wish you had tried contacting us' - a complete joke! As I said, 30+ emails and 4 phone calls. How much more 'contact' with you do I need to make! So disappointed! I really wanted this to be a good fit for our dog.
Insurer: Trupanion Canada
By: Jana Lynde
Easy and quick.
Easy to submit claim. Quick to be processed. I recommend SPOT. Thank you
Insurer: Spot
By: Carol
Bummer!
I believe I was misled as to what this would cover. ALSO, I just had a 27% increase in my monthly premium, and do NOT know why. BUMMER!!!
Insurer: Figo
By: J Hammond
It's took 26 days to process a claim…
It's took 26 days to process a claim against my Best Wellness and I still have to inquire on why they didn't pay back the $70 for heartworm and tick prevention when it clearly states its covered. Horrible timeliness for claims.
Insurer: Pets Best
By: Shante
I can't get past the download because…
I can't get past the download because it won't acknowledge my e-mail address. Keeps telling me that I need to put in another. I don't have another! Very frustrating & makes me think this was a mistake. Won't let me use a chosen password either.
Insurer: Fetch
By: Denise Curto
Wellness Power Up
I’m pleased with the Wellness Power Up.
Insurer: Figo
By: James Demmer
A lot of my dogs visits and medications…
A lot of my dogs visits and medications given are not covered because of his allergies. Only good reason to have this is truly for emergency surgeries.
Insurer: Figo
By: customer
Great pet insurance!
I like everything about this company. So easy to submit a claim. Great service!
Insurer: Pumpkin
By: Marleny
I added Holly on the insurance...can…
I added Holly on the insurance...can you explain the coverage? And the add on was supposed be for Holly.can you fix that? For the cats their normal insurance. No add on.only for Holly
Insurer: Fetch
By: Cristina Brennan