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I had to cancel an old policy and make…
I had to cancel an old policy and make a new one - they made the process easy and as headache free as possible and even helped me do it over text.
Insurer: Prudent Pet
By: Cynthia
So far everything has been amazing
So far everything has been amazing. The cost and the coverage is awesome. This definitely gave me some piece of mind to have colic surgery coverage on my older horse.
Insurer: ASPCA
By: Kimberly Lake-morrison
New experience with Pet insurance…
I am new to pet insurance and I have a new puppy. I admit I was a bit skeptical, however, I have founds ASPCA to be incredibly responsive and have been very satisfied with the service so far. I only wish my human insurance responded so quickly!
Insurer: ASPCA
By: Tricia Reyda
Wendy was exceptional
Wendy was exceptional! She was so pleasant and professional and answered all my questions. She was patient with all the questions I had and showed a real interest in my new puppy.
Insurer: Fetch
By: Marci Q
Fabrise was great!!!
Fabrise was so patient and thorough in answering all of my questions.
Insurer: Fetch
By: Amy
Simple and fast
Quick turn around for reimbursement without any issues.
Insurer: ASPCA
By: Kathryn Straatmann
Unhelpful and Untimely
I have received conflicting information from Embrace all year long on what is needed to process my claims. Literally, this has been going back and forth for eleven months. After providing the documents requested, my claims are still placed on hold due to "insufficient information". When I call back, they have more documents that they are "unable to obtain" from our vet. However, when I call my vet for said documents they are efficient and agreeable in getting me what I need. I asked one of their support people if they ever tried calling our vet instead of sending automated emails and she said "only after multiple failed attempts or if the customer asks us to"..... Seems like their end goal is to let all of your claims time-out so you can't get reimbursed. I've cancelled my policy and I'm switching to Trupanion like my vet initially recommended.
Insurer: Embrace
By: Savannah
So glad I got coverage through Embrace!
I got insurance hoping I wouldn’t have to use it. But an accidental step on my little kitten’s leg ended up costing thousands in vet bills. It was easy to submit a claim to Embrace and they worked to get all the information needed to process it. I was reimbursed according to my policy promptly so I hardly had to worry about how to pay off the bill. I’m really grateful it was easy and fast. I’m happy to know my kittens are covered and that I don’t have to worry about a serious financial burden.
Insurer: Embrace
By: Daniel B.
Ease of signing up
I just signed up for coverage for my pet so I can rate about my experience on how easy it was to sign up and maneuver through your online website. I hope to have a good experience when using the coverage for my pet.
Insurer: Fetch
By: Frances Pena
My puppy was diagnosed with Angular…
My puppy was diagnosed with Angular Limb Deformity on both front legs. Trupanion delivered on everything they promised in the contract. Representative are also amazing...extremely friendly. knowledgeable, supportive. helpful and kind. They answer the calls within seconds.
Insurer: Trupanion
By: Jane