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Pets Best used to be amazing
Pets Best used to be amazing, but the past couple of years, things just don't seem to be the same quality. First, the website and app constantly have issues. Almost every time I uploaded a claim, they would say they needed an itemized receipt, even though I had already uploaded. I would have to re-upload the exact same document, but it was only after I highlighted the areas that they said were missing from the original upload that they would say the document showed what they needed. (mind you, these were things that could easily be found, like the date of purchase, the dog's name, the medication, and the total price.) For the past at least 6 months, I've had to update every claim I've submitted, "due to not attaching an itemized receipt." The thing is, I've already uploaded the receipt every time. There is some sort of glitch. At first I thought it was the app, so I started using the website, but it's still happening. Reimbursements take way longer than they used to. And, my 11 year old's insurance premium jumped by an exorbitant amount this year compared to the increases in previous year, despite him being very healthy, other than some allergies. Also, they are very hard to get in touch with. The chat box on the website frequently says the wait is too long and that you need to call the number instead.
Insurer: Pets Best
By: Meagan Gregory
Hoping the coverage is good
Hoping the coverage is good
Insurer: MetLife
By: Karen Hart
This is so great and necessary when…
This is so great and necessary when possible for any pet owner. It creates peace of mind and establishes a way to make sure all diligent loving pet owners that care about their pet able to take their pet to any vet and if finances are tight getting reimbursed by an insurance plan helps other people more likely to be able to pitch in in the skort term because they know they would be able to be paid back by the let owner needing help for their beloved animal friend, their baby. Thank You!!! Love you you all. Thanks, Snoopy & Friends. You are the best. Signed, Melissa(Your Woodstock Tweety Buddy Forever
Insurer: MetLife
By: Melissa Morrow Lacey's Mom
The fast turnaround on claim processing…
The fast turnaround on claim processing is amazing. Within 24 hours your claim is just about complete!
Insurer: Trupanion
By: Meg
User friendly app
User friendly app. Quick, prompt and professional support. Easy claim submission and payment
Insurer: MetLife
By: Kimberly Garrett-Goree
Simple claim process to submit and…
Simple claim process to submit and follow. One less thing to worry about with my beloved doggy.
Insurer: Pumpkin
By: Bethany
easy to make a claim and quick payments…
easy to make a claim and quick payments for the claims
Insurer: Spot
By: Michele Desrosiers
Greatly Satisfied
I am very satisfied with the service and quick response that I receive. I would highly recommend Spot insurance to all people that have pets.
Insurer: Spot
By: Lisa Ferreira
Peace of Mind
"One of our dogs was recently diagnosed with epilepsy and we were completely overwhelmed and nervous. Pets Best allowed us to make medical decisions for our dog based on his quality of life rather than whether we could afford treatments. Thank you! Happy to report he is doing well with treatment!!!"
Insurer: Pets Best
By: Kristin
Was very easy to navigate
Was very easy to navigate, and information was straight forward so I can narrow down if met life was the pet insurance I wanted to go with.
Insurer: MetLife
By: Haley Hunter