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Easy to process
We have been with fetch for 6 months now. We had 2 claims for ear infections and the process was very easy. No issues at all. We submit the documents online and we got reimbursed within a few weeks.
Insurer: Fetch Canada
By: Sara
Great service
Submitting a claim and receiving detailed summary of the reimbursement. Fetch always provided updates on the stages of my claim. Great service!
Insurer: Fetch Canada
By: Ron Gulapa
I currently have my pets insured by Fetch and Nationwide Insurance
I currently have my pets insured by different pet insurers, thinking that this would be the best way to compare the companies' services. Fetch has been the most transparent and easiest to use, and they have been prompt in approving and reimbursing my claims - and clear in their explanations when a claim cannot be approved. I will renew this policy.
Insurer: Fetch
By: Kathy Saedi
Fetch is slow and too difficult to get approved
Fetch always takes the full 2 weeks or more to get back about a claim. Fetch does send emails saying how the claim is still in review, but these emails don’t help and just give me false hope that the claim is reviewed. Fetch has also asked for more detailed notes about my pet’s visit, but I can only provide what my vet gives me. The notes I provided clearly state what the vet did on the date of visit, and does indeed include all the things the vet did for my pet. However since the notes were only 3 lines, Fetch is asking for more “detailed” notes. I don’t know how my vet can provide more “detailed” notes given that 1. The notes already state all that was done 2. It’s already been over 3 weeks since the visit (since Fetch took so long) how will my vet remember.
Insurer: Fetch Canada
By: Lexi Zhu
Wonderful pet insurance
Fetch Pet Insurance has been a fantastic experience for us! This is our first time getting a pet insurance and Fetch Pet has been extremely helpful and supportive with our claim needs. They have a chat line and got back with me within minutes and answered all my questions and even reached out to my vet to get the information needed in order to make a claim. The claim acceptance and deposit happened within a few weeks (sometimes it only took less than a week). Highly recommend!!
Insurer: Fetch
By: Karline Boehm
Pleased
I didn’t know what to expect but it was a seamless process.
Insurer: Fetch
By: Luke Hearn
The fact that I was refunded as much…
The fact that I was refunded as much as it was, uggghhhh. It is what it is I loved that I submitted all the paperwork they needed at once, so no one bugged me and wrote me 3 emails reminding me that they are still reviewing it and then ask me for more documentation. Most of what made it a 5 star experience was due to my pro-activeness, basically from past experience. Yay for me and thanks for Fetch staff for processing relatively fast .
Insurer: Fetch
By: Vilhelmina Guthrie
Easy app to navigate and quick results…
Easy app to navigate and quick results I using the app.
Insurer: Fetch
By: Kristina Terreros
Great simple website and fast.
Easy to navigate website, can even fill out claims on my phone with out it crashing, and quick processing time.
Insurer: Spot
By: Marley
I called Many Pets to add a new pet
I called Many Pets to add a new pet. Agent was friendly, knowledgeable, and efficient.
Insurer: ManyPets
By: Sheryl Washburn