225,113+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,113 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Denied claim and lied over the reason
I filed a recent claim for medication refills that had previously been approved though this was the first claim where I had met my deductible and would be owed a payment. My claim was denied and the reason listed was that they were missing medical records. When I called, the representative I spoke with admitted that they had the records, so the reason listed on my explanation of benefits was an outright lie. They did reopen the claim, and eventually approved the medications, giving me a whopping $11 back. So I had to jump through major hoops just to get $11. I had cancelled my policy for a different reason (found better coverage elsewhere) just prior to this incident, but this certainly leaves a bad taste in my mouth.
Insurer: Pets Best
By: LORA ABBOTT
SHADY COMPANY - RUINED MY RECORD
They cancelled my policy which is a record that all insurance companies will see if you apply for another policy. You will need to pay extra premium because of this record, I had to pay an $200 additional because of it. All because they sent a notification letter to my old address and claimed that it was my fault for not updating it properly. My new address was listed as a “Garage Address” (who uses that anyways) while my old address was still present. Non-payment only happened because my credit card expired and all they needed was the updated one. They say they won’t call you because it’s an online company, but you can still call them for service? Sounds like excuses to me, and not willing to take accountability for their customers. But all because of this, SONNET HAS RUINED MY INSURANCE RECORD. They are so stubborn to accommodate you, extremely poor outsourced customer service.
Insurer: Sonnet
By: David D
Claims settled super fast!!
Claims settled super fast!!
Insurer: ManyPets
By: Kevser Ermendi
Getting back on timely manner
Getting back on timely manner. Easy line access.
Insurer: ASPCA
By: Alexia Leach
Quick easy service
Quick easy service on claims ands great website.
Insurer: Figo
By: Dottie
Great value
I found it easy to join online. All my questions were answered promptly. Prices are very competitive.
Insurer: Spot
By: Catherine P
Sonnet is GREAT and AFFORDABLE!
This insurance company is very great, easy to customize online platform and affordable. Highly recommended for everyone!
Insurer: Sonnet
By: Glenn Chell Matondo
I found this to be a good insurance for…
I found this to be a good insurance for my fur babies. I have two older pets and one young on and I want them to live a good life for a long time. This insurance is what I have been looking for. The app is so easy to use and a good price for my fur babies.
Insurer: Spot
By: Tracy Rivera
Absolutely horrible insurance
Absolutely horrible insurance. I bought it waited the amount of days necessary for it to cover and then took my dog to vet. I submitted the claim, assume that they had paid it in my account and when I went to look, they had denied it. I took my dog in for a tiny bump on her ankle (I don't like bumps at all on my animals. I've lost one to cancer.) They sent the claim back denied. Stated that ligaments and tendons weren't covered until after 14 days??????? Neither of those are applicable. Absolutely not worth the money.
Insurer: ASPCA
By: Jamie Zepp