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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Best Coverage, Prices, User Friendly Experience
I’ve had Spot for my pets for a few years now. I shopped around quite a bit, and I found that Spots prices and coverage were the best. Everything is very straightforward and the claims process is so easy. Claims are completed FAST! It gives me such peace of mind, knowing my fur babies are covered should anything happen.
Insurer: Spot
By: Regina
Pet insurance is worth it!
Very quick, easy, very user friendly, available 24/7. Deductible might be a little high but this is my first insurance so I’m not too sure. I have two pets added to my insurance and I never have to worry too much about them needing a check up or getting hurt.
First time bought an insurance for our…
First time bought an insurance for our pup and the best decision I’ve made! I’ve checked different pet insurance but so far this has been the most affordable in the market, pretty much all the needs of my pup will be covered thru Spot insurance and they’re quick response is superb! I had a claim and already received the reimbursement within the week..
Insurer: Spot
By: Marbhae M
Valley Fever Claim
Fetch was very helpful this year when I needed to redo my insurance coverage to reduce the yearly premium. And recently I've had to file a couple of claims due to the dog getting Valley Fever and have had no problem getting the claims approved. The instructions on how to submit a claim laid all the steps out which made it all pretty easy.
Insurer: Fetch
By: Terese
Can’t log in terrible website portal
Can’t log in terrible website portal. Bad experience so far
Insurer: Fetch Canada
By: Kim Miller
Wonderful customer service
Wonderful customer service. Issues easily resolved about changer ownership of insurance policy.
Insurer: Fetch
By: customer
Claims
My claims have all been handled in a timely manner. Submitting new claims is a breeze!
Insurer: Spot
By: Krissy Pennypacker
They cant even keep track of their…
They cant even keep track of their billing, I'd hate to see how they handle claims.
Insurer: MetLife
By: Jennifer Knittel
Insurance has helped with my Cats diabetes care
It was a relief knowing I would be able to manage my cat Mia's diabetes since I had purchased Spot insurance for both my dog and cat.
Insurer: Spot
By: Joanne M
Great Experience!!
I recently had the opportunity to make my first three claims with Embrace Pet Insurance and wanted to share my experience. Overall, I'm quite pleased with the service, though there were a few bumps along the way. From the outset, I had numerous questions, but thankfully, all were answered by the customer service representatives, who were consistently helpful and pleasant. It's clear that Embrace values customer service, and that made the initial stages of the process much more manageable. One of the challenges I faced was the process of getting all the soap notes and medical records into their system. I received a barrage of emails from Embrace, where I was CC’d on communications between the company and each vet office I visited, requesting detailed medical records. This was somewhat overwhelming. Despite this, the vet offices I worked with were incredibly responsive. I called each one to confirm that they had indeed sent the required documents back to Embrace. To streamline the process, I eventually asked the vets to send the files directly to me so I could upload them myself via Embrace's portal. This feature was a lifesaver; without it, I’m not sure how I would have managed to get all the necessary documentation submitted. After a series of emails and phone calls, my claims were finally approved. It was a relief to see that all the effort paid off, and I was very happy with the outcome. I'm hopeful that any future claims will be processed more smoothly now that I'm familiar with the system. Of course, I hope I won’t need to make another claim anytime soon, but it's comforting to know that Embrace has a supportive customer service team and a functional claims process. Overall, while there were some logistical hiccups, my experience with Embrace Pet Insurance has been positive, and I would recommend their services to other pet owners.
Insurer: Embrace
By: Mia W.