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My first time getting reimbursed went…
My first time getting reimbursed went pretty much without a hitch. Getting setup was a little work, but after that it was easy.
Insurer: ASPCA
By: James Ricci
Awful.
Really bad experience with this pet insurance. Never covered anything for our dog! He has the infection- didn’t covered, medication- never covered, blood tests or ultrasound tests- never covered. Stoped to using them- no answers just letters “we do not cover it”. The awful client orientation, bad service, just taking money but nothing is covering. Do not recommend! Just really bad….
Grateful to Pet's Best
Grateful to Pet's Best! My two kitties were recently sick, one was critically ill and had to go to Veterinary ER. A 2 week illness, between the 2 cats was $2,400. Pet's Best reimbursed me over $1,885. I had deductables and 10% coinsurance, but the most comforting thing, was knowing I did not have to put one of my animals diwn due to cost! THANK YOU PET'S BEST!
Insurer: Pets Best
By: Kelly Ford
You really take care of pets.
You really take care of pets.
Insurer: ASPCA
By: Elizabeth Castine
Great customer service
There customer service was excellent. They were not pushy nor invasive. They answered questions quickly and knowledgeable. They made me feel like a valued customer not just a number. The customer service I received when just looking was one of the main reasons I came back and purchased from them.
Insurer: Prudent Pet
By: Kristen
POOR customer service
My dogs have food allergies. Rather than medicating them, I chose to simply change food to a prescription derm food( which is supposed to be covered). They refuse to reimburse the expense saying it is OTC. It cannot be purchased without a prescription so it is not OTC! Metlife is not what they advertise. They are rude to customers. They refuse to allow speaking directly to a claims agent to understand their decision. It is definitely an insurance game. I cannot even pay for both dogs together- required separate receipts or won’t reimburse the expense- I guess no common sense or calculator to add the two together to get the lump sum. They are not customer or pet oriented. EXTREMELY disappointed in multiple difficulties with this company.
Insurer: MetLife
By: Theresa
No coverage for my adopted dog
Our dog we adopted had no coverage, because they want "history" (but obviously we adopted him and don't have any "history" available) wish they told us this before wasting my money. But hopefully this helps you reading this.
Insurer: ASPCA
By: Mathias Roberts
My 6 year old labradoodle Bodhi…
My 6 year old labradoodle Bodhi unfortunately was diagnosed with T cell lymphoma. We started chemo treatment immediately. Healthy paws has paid everything that is covered as per our agreement no questions asked. My experience with Healthy Paws has been outstanding. They reimburse QUICKLY. I have recommended and will continue to recommend Healthy Paws to anyone that is considering pet insurance. Honestly, I don't know what we would have done without them. I have peace of mind with Healthy Paws. That's priceless.
Insurer: Healthy Paws
By: Amara
Need some information
I guess you didn't get my previous e-mail. I told you I had never gotten any correspondence or any confirmation I even had insurance. I don't know how to file a claim and I don't have any paperwork on it. I also told you if I don't hear from you by the end of the month I am canceling my insurance.
Insurer: ASPCA
By: Faye Simmons
First time we’ve purchased pet…
First time we’ve purchased pet insurance. We’ve used it a few times already for our puppy. Submitting a claim can’t get any easier and Fetch keeps you updated on the claim process. Very happy with Fetch!
Insurer: Fetch
By: Lisa Rouillard