Superfast turn around time !
Always very fast turnaround from submitting an invoice to payment
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Dissatisfied
When I adopted my pet there were a number of issues that were determined by your team from the Vet notes which did not appear to accurate. When I took my Cooper for a check up there was no mention of hip displayssia and the vet questioned if we were talking about the same dog as he was also excluded from dental coverage due to gingivitis and teeth in poor condition.
- INSURER:
Trupanion Canada
- POSTED: 11/03/2022
- BY: Shirley
- BREED:
- AGE OF PET: 0 - 3
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Excellent personal attention polite committed to helping me.
Excellent personal attention, polite, committed to helping me. All-around positive experience.
- INSURER:
Trupanion
- POSTED: 11/03/2022
- BY: Katharine
- BREED: Havanese
- AGE OF PET: 4 - 6
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ASPCA Pet insurance did NOT honor my claim!
I paid ASPCA $1,729.64 over a 2 year period and when I finally submitted a claim for $616, ($500 deductible and 80% of the balance), they would NOT honor the claim. After my deductible, they would have ONLY owed me approximately $92. I Cancelled before they STOLE one more dime from me!
- INSURER:
ASPCA
- POSTED: 11/03/2022
- BY: Ken
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 4 - 6
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They were a godsend for our fur baby!
I've had pets best for going on 3 years now but have only really used them for the first time this year. My experience has been positive so far! We fell into some issues with my sweet girl that seemed to just snow ball from one issue to another. I had to put in several claims over the course of this year to cover tests and procedures, and Pets Best paid them all out to me aside from the copay, deductible and the small things they dont cover that i knew about. My insurance was for 90% coverage. The claim speed can vary. Some claims take longer at times. I think the most i had to wait was about 5 weeks, and that was in part due to my vet being slow on documents. The fastest was in 1 week. In the end, they covered the expensive care and tests and for that I'm so very grateful!
- INSURER:
Pets Best
- POSTED: 11/03/2022
- BY: ERICKA
- BREED: Boston Terrier
- AGE OF PET: 7 - 10
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Easy to use
I filed a claim for an emergency visit and it was easy, communication was great and basically after submission and one request for more information with review, I received a claim approval.
- INSURER:
MetLife
- POSTED: 11/03/2022
- BY: Lori
- BREED: Australian Shepherd - miniature
- AGE OF PET: 0 - 3
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WORST WELLNESS PLAN EVER!!
My dog was born on 12/12/2021. I adopted my dog from Ohio on 08/13/2022 as a breeder surrender. Needless to to say, she was a puppy mill dog. The rescue received her at six months old, or so I was told, and they had her spayed, as rescues do. Her first wellness visit with my vet was 10/10/2022 (first available appointment after I adopted here). I purchased the wellness plan and have paid on this plan for four (4) months. I have been getting nothing but a runaround from this company asking for additional medical records, which I do not have any, including additional medical records from my vet, WHICH THERE ARE NONE!!! How stupid can people be??? Once we get this straightened out, I will be shopping for another pet insurance with a wellness plan, because I do not have the time nor the energy to battle a company over something so friggin ridiculous!!
- INSURER:
Pets Best
- POSTED: 11/02/2022
- BY: Tina
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
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Great service
Extremely fast and easy process to send a claim.
- INSURER:
Trupanion
- POSTED: 11/02/2022
- BY: Valerie
- BREED:
- AGE OF PET: 0 - 3
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Excellent customer service as always with Trupanion!
Excellent customer service, as always with Trupanion!
- INSURER:
Trupanion Canada
- POSTED: 11/02/2022
- BY: Debbie
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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