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It was very simple to sign up
It was very simple to sign up, contact person was very knowledgeable, filing claim was easy and refund was sent in a timely manner.
Insurer: Spot
By: karen
Excellent service
They’re very prompt and reimbursing me very happy with the service
Insurer: Spot
By: Heather Abu Zahra
The claim process was much easier and…
The claim process was much easier and faster than I expected.
Insurer: Spot
By: Robin
Extremely easy to submit a claim
Extremely easy to submit a claim. Turn around time is quite fast.
Insurer: Spot
By: SUSAN BENENATI
I worked with Kyle while going through…
I worked with Kyle while going through a lost claim check during the claim process. Kyle was great with his customer service and actually listened instead of waiting for his turn to talk. I finally received my claim monies via direct deposit (Kyle’s idea) and just wanted to say thanks to Kyle again. I think he deserves a pizza party.
Insurer: Embrace
By: Robert Woods
Perfect customer service
Delaney was friendly and professional to work with. My issue was solved within minutes. Thank you!
Insurer: Prudent Pet
By: rstdengmail.com
Think Twice before using Pets Plus Us
I discovered a charge come out of my bank account, then discovered the same charge had been withdrawn from my account for 3 years! How I missed this I have no idea, bad on me for not noticing sooner, however it was was CONFIRMED that my cancelation was documented that I did indeed canceled in their records- however they decided to continue pulling funds month after month, year after year. 2021,2022,2023, 2024 I will say that the lady I spoke with was lovely, concerned about my situation and did her best to help me at her level. This situation was requested to be expedited by me, and to date not one dollar has been returned in spite of an expedited concern and error on their part. I will reach out to Consumer protection as a next step.
Insurer: Pets Plus Us
By: victoria
Easy process
Insurance claiming was so easy and speedy, typically takes about 2-3 days to complete reimbursement. So important to have my dog covered for wellness as well. I had the policy with Metlife for a few months and it has been very good so far. Thank you, MetLife!
Insurer: MetLife
By: Lydia
Metlife is the only worthwhile insurance.
I did extensive research before selecting pet insurance. My pup usually needs an annual teeth cleaning, which is rather expensive, so I was looking for something that provides worthwhile coverage and helps offset that expense. Metlife was the only one that did. When looking at pet insurance options, I generally found three options. - Option A: Basic pet insurance with no preventative care. This is the cheapest option, but the most limited coverage. It mainly only kicks in to cover emergency visits, treatments, and medications. - Option B: Most providers offer some kind of upgraded plan that includes "preventative care". This is what I was looking for. But everywhere else, these policies had so many exclusions that it felt like it was carving out half of what I'd want covered. Some specifically excluded dental care, others excluded routine veterinary care. The most consistent thing this covered was flea/tick/heartworm medication. - Option C: Metlife was the best of both worlds. On the upgraded "preventative care" plan, they say they cover anything recommended by your veterinarian to care for your pet. And they mean it! They've covered her regular preventative meds, her teeth cleaning, prescription diet, and more. The only thing they don't cover is pre-existing conditions. I see a few negative reviews about them not covering things that the client didn't provide documentation for...personally, I've never had that problem. I generally submit my documentation as soon as I get it from my vet. It takes a week or two to process, but they've never refused to pay a claim that I've documented. Hold up your end of the deal and Metlife will hold up theirs. I have friends with pet insurance or similar plans and I've never heard anyone describe their coverage as so great. It's a little bit expensive, sure, but after everything they cover, I pretty much break even every time. I might even save money. I'm so happy I found Metlife, and unless things change, I'll likely keep my policy with them for as long as I have a pet.