209,379+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,379 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The Metlife App has great step by step…
The Metlife App has great step by step instructions on how to make a claim. My dog had a medical emergency. I submitted the claim, and was amazed at how quickly they responded, and gave me options of receiving payment.
Insurer: MetLife
By: Adriana
very fast response to my pet's claim
very fast response to my pet's claim
Insurer: Embrace
By: Glenn
Very quick payments
Very quick payments. Easy to submit claims
Insurer: MetLife
By: Sue L
Very Poor Customer Service
I loved Pet's Best at first. Bragged to everyone about them. My first couple of claims went smooth. But this last experience forced me to cancel. It took about a month for them to communicate with me. I thought they ghosted me. The reimbursement was fine. I called customer service because I wanted to talk to an agent to see if I needed to adjust my policy. After you press 1 for this, 2 for that, 3 for this, 4 four for that, you think you are finally getting through to someone...NOPE! I waited on hold for nearly 20 minutes then hung up because I was at lunch. Called the next day and was hold for 23 minutes before I got through to an agent. After feeling ghosted then spending 43 minutes on hold I was irritated so I decided I would cancel and go to another provider. You cannot cancel online! You have to call the phone number again and go through the maddening process to speak to someone. I am glad I made the decision to cancel after being treated like I was not valued for my business.
Insurer: Pets Best
By: Jason
Simple
Very easy and simple to complete
Insurer: MetLife
By: Jonita Harris- Yancy
They will do everything they can to…
They will do everything they can to avoid paying you and ripping you off
Insurer: Figo
By: Cole
Was so easy and fast to choose the plan…
Was so easy and fast to choose the plan that was the best fit for our puppy.
Insurer: MetLife
By: C. A.
Amazing company and professional staff…
Amazing company and professional staff who takes utmost care for the clients and their loving pets. Very highly recommended.
Insurer: Fetch
By: Jimmy G
Likatutu Lavender .
Well this is my first time with this and I hope it’s will help my dog a lot .
Insurer: MetLife
By: Brenda Tobey
Jon Paul made the whole process smooth and…
Jon made the whole process smooth and comfortable. He listened and concerned all my questions regarding the coverages. and explained thoroughly. Very good customer service and satisfaction.
Insurer: Nationwide
By: Catherine