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I just want to thank everyone for posting their reviews. I am researching for insurance for my 4 dogs and due to so many bad reviews I have taken MetLife off my list of choices. They came in a little cheaper but with all the problems everyone seems to have, there would be no savings.
Insurer: MetLife
By: TammyG
Quick and easy
The process was quick and easy to submit claims. We were kept updated on the claim review process.
Insurer: Fetch
By: Leona Lobban Maroney
Amanda was absolutely fantastic
Amanda was absolutely fantastic! From the moment we met her, she radiated energy and enthusiasm. Her helpful nature made us feel instantly at ease. Amanda took the time to thoroughly explain all the details of the insurance policy, ensuring we fully understood everything. She made both my husband and I feel incredibly secure and confident in our decision. Her dedication and positive attitude truly set her apart. We are so grateful for her assistance and couldn't be happier with our experience. Highly recommend Amanda for anyone looking for an outstanding insurance agent!
Insurer: Fetch Canada
By: Faith
New rescue pup, same good insurance.
Embrace was an excellent choice years ago when I first signed up my new rescue pup. He's gone now - after 14 great years together. When I registered my new rescue pup, I had the same great experience. I hope I never have to use the accident and illness insurance, but the peace of mind of having it is priceless.
Insurer: Embrace
By: Joan Catherine Braun
If I could give negative stars I would
If I could give negative stars I would. We’ve been paying a monthly premium on our 3 cats for 4 years. Cats we’ve had for 9 years, adopted from little kittens. When our cat Titus took ill with bladder stones and a blocked urethra, it cost over $4000. And healthy paws refused to cover any of it. We would be better off not paying the premiums and just save our own money. If you’re going to take money for coverage and then not pay for medical treatment, you’re just stealing from people. They paid for some treatments for our other cat when he was having seizures, so why they won’t pay now is beyond me.
Insurer: Healthy Paws
By: David Brown
Premiums doubled
This company more than doubled their premiums in a single year. They also apply the “pre-existing condition” to everything because it “could have began before the policy”. They also argued with my vets, citing “expert sources”.
Insurer: Embrace
By: Zp
If I could give this company 0 stars I…
If I could give this company 0 stars I would. This pet insurance has been horrible. I have 2 dogs and 1 cat. Suddenly my cat became very ill and rushed him to ER only to find out it was from a toxin. My cat began to have kidney failure and I tried to save him, and it costed me $1800, and I had to pull him down he was only 3 years old. I submitted my claim March 2024. The claim was denied once and I turned it back in because they tried to state he has preexisting so my vet attached a letter proofing this was an emergency appt., No preexisting conditions. I just called to check on my 2nd appeal and the MetLife rep. just told me they denied it again stating they want to know how the accident occurred when and where. This company is full of crap. Run don't walk. I have $1800 on my care credit which racks up fees very fast. I'm in the hole financially and I thought my claim would be resolved by now. They don't want to pay. Scammers! I would love to get another pet insurance; they are affordable for a reason because they will not pay out large claims!
Insurer: MetLife
By: Ty Jenea
Very easy to register.
Very easy to register.
Insurer: Trupanion
By: customer
Not happy with the cancellation …
Not happy with the cancellation process. I sent emails and cancelled through my account before the renewal and was still charged for 2 months after, via my credit card.I was told I should have called! I would be very careful if you need to cancel it. I am only getting a partial refund.
Insurer: Fetch
By: Lyn
Rebecca was awesome !!
Rebecca was awesome on the phone and helped me navigate which policy would be best for our new puppy! After my online research of best pet insurance companies and rates/coverages it was nice to have her help me unpack all of that information and make a decision. These days great customer service is hard to come by but Rebecca was very knowledgeable and friendly!
Insurer: Prudent Pet
By: Kevin and Satricia