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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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So easy
I love that it is so easy to file a claim.
Insurer: ASPCA
By: Barbara Frazer
Easy and quick reimbursement with no…
Easy and quick reimbursement with no issues at all
Insurer: Spot
By: Deanna
Best insurance for my pet
Best insurance for my pet
Insurer: Embrace
By: Cynthia Hatfield
That I can take my fur baby to the vet…
That I can take my fur baby to the vet and feel confident that she’s going to get the best care and I will be reimbursed promptly a big thanks to Spot Pet Insurance for all you do
Insurer: Spot
By: Rosalind Reggans
Super fast processing
Super fast processing
Insurer: Spot
By: Helen Boatwright
Poor reimbursement process
On multiple occasions reimbursements have been sent by check vs going to the direct deposit account I have setup (and that spot has direct deposited before). When I try to get in touch with customer service, I get an automated line saying to use the app. When I try and contact via email I get no response. Also, I always pay my vet in full but this time it says it’s paying the vet and me!?!? I moved the day after submitting that reimbursement so this entire situation has been super inconvenient as I’ve not gotten a response from customer service and not sure if it’s direct deposit (like it’s supposed to be) or a check. Awful service all around.
Insurer: Spot
By: Sara Geer
Embrace made an obvious mistake and never read my claim or reviewed the receipts.
I had to resubmit my claim because the original review was in error. This company obviously does not look at the receipts from the vets. If they don't honor their policy and reimburse for things listed on the policy, it is not worth anything. This is the first claim I have made in the entire multi-year period I have had the policy. I believe if they don't honor their policies I am entitle for a full refund of all my premiums, since it is obvious they never provided me with the protection I paid for.
Insurer: Embrace
By: Robert Silverman
The price the process is very quick and…
The process is very quick and this company is very quick for responses and questions and makes being a pet owner that much easier.
Insurer: Embrace
By: Nancy Entwistle
Our enrollment experience was 5 stars
Our enrollment experience was 5 stars. No wait time when I called. The representative was efficient, polite, helped me understand the policy and choices, and the policies came via email same day. This process was not a time waster and its for a good producr.
Insurer: Trupanion
By: Anna S
Bought through employer benefits program
I've had two claims since we started this up about 2 months ago. On the first one the claim was processed super quick, and paid out after the deductible was met. Seems relatively inexpensive, and the claims APP is super easy to use.