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Very user friendly app to use with…
Very user friendly app to use with claims and all knowledge resources available on App; able to see status of claims and processing!
Insurer: ASPCA
By: Lauren Beckmann
I would give it a zero star if I could
I would give it a zero star if I could. They did not help cover anything out of two leg surgeries and we have been paying for two dogs for 6 months and now we will never have spot again. We are young will always have multiple dogs on insurance but never will it be yours again! Let this be a warning to others that you should get a real dog insurance company. Their customer service is basically non-existent as well.
Insurer: Spot
By: Cassyuu Maxvill
Good and Not So Good
I’ve had a good experience, but not so good. One of my cats became ill, and the claim was denied because they went back to a time when she was a kitten when she was recovering from Pneumonia where she had some vomiting. They denied her claim when I took her in for vomiting only. So if your cat or kitten I ever had vomiting when it was connected to a completely different illness, they’ll deny any claim in the future for any case of vomiting at all, calling it pre-existing.
Insurer: Pumpkin
By: Cindi
Great service and timely response to claim
We submitted claim for emergency care costs we incurred for our cat. We received reimbursement to the maximum our policy stated. The cause of our claim does have limitations - the claim payment included clear information on what would be provided in respect of future claims and any limitation that would apply. I find this aspect of customer service is very appreciated as we can make informed decisions going forward. Very good customer service overall and the claims process was very easy and we received our reimbursement quickly.
Good website and ease in submitting…
Good website and ease in submitting claims. My only gripe are the delays in their processing claims.
Insurer: ASPCA
By: Maise and Juice
Super easy claim process
I claimed for wellness visit, submitted the vet invoice and my claim was processed without any hassle.
Took dog to the vet for routine…
Took dog to the vet for routine vaccinations and looks like I’m going to be reimbursed quickly a check was sent for all the services under preventative plan that I paid for. When you get what you paid for and don’t have a hassle with your claims, can’t ask for much more.
Insurer: Spot
By: ambermccorison85
Terrible customer service
I did not have a good time working with this company whatsoever. Customer service lacks empathy. Going through the motions, rattling off information.
Insurer: Fetch
By: Be G.
Answered my questions patiently and…
Answered my questions patiently and everyone I spoke to was very informative.
Insurer: Pumpkin
By: customer