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Reduced coverage, processing issues, customer service not as good
ASPCA used to be slow in processing claims at times, but the coverage was good and the customer service intelligible and pleasant. Since June 2024, I have had poor service. I have been asked 2 and 3 times for copies of invoices provided with the original 2 claims for medicine refills. I had another claim that decided the problem was an incident and only warranted paying for 1 dose of a medical problem that needs a minimum of 3 spaced doses. If such coverage no longer is in the policy, it certainly wasn't made clear at policy renewal. It had been covered before. This presumably is the work of PTZ Insurance Agency hired by ASPCA to replace their previous service. When cost cutting becomes finding ways to not reimburse, it no longer is coverage. Also, customer service is less capable and have thick accents so hard to understand. They give advice that contradicts emails from the claims service. I have used ASPC for a few years for various pets. But this more recent experience leaves me concerned and very dissatisfied!
Insurer: ASPCA
By: Maisie mom
Pumpkin Welcomed By My Local Veterinarians
I looked at several other Top recommended pet insurance companies but found Pumpkin recommended by my local veterinarians. Pumpkin was also the easiest to register with, and had the best rates, coverage, rebates, and covered services.
Insurer: Pumpkin
By: Pete Snowshoe
Great service and quick claim payments
I just purchased Lemonade for my two standard poodle puppies. This was done at the recommendation of my "emergency" vet, Dr. Abolnik @ MY PETS VETERINARY URGENT CARE & WELLNESS clinic in Kirkland, Washington, who said Lemonade is a great insurance company...and Yep, he was right!
You send way too many emails when…
You send way too many emails when someone just looks up cost. Border line harnessing. Keep getting emails to upload documents that have already been uploaded. Asking for medical records for a puppy born on may 5th but you keep asking for vet records from January.
Insurer: Spot
By: Melanie Godard
Response Time and Coverage
The time and coverage. My wife and I are on multiple social media sites, Facebook, Instagram, local town and many dog friendly websites that we are members of where we have written about our experience and how happy we are with Spot Pet Insurance. Many have responded and are telling us they've reviewed the site and are going to sign up.
Insurer: Spot
By: Denise Mccormack
I love this pet insurance because they…
I love this pet insurance because they really care about my fur baby I am forever grateful and thankful
Insurer: Spot
By: Amanda Viguera
Easy to file!
Always easy to file and prompt processing with a very reasonable policy.
Insurer: Embrace
By: Joe
Horrible customer service experiences
Today was a good day with Akeile. But normally that's not the case. All communication and customer satisfaction was terrible in the past. Honesty, is the best policy!! Akeile was a 5, but my past experiences has been highly unsatisfied. Poor customer service experiences. No empathy, or problem solving skills and no knowledge of my pet insurance policy.
Insurer: Fetch
By: Zoe Kanise