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Reimbursement payments taking long.
Over all my experiences have been very good. I have had my dogs insured with Embrace since almost the beginning of this company, well over 15 years. Service and claims where paid immediately. Claims are taking a lot longer now to receive reimbursement. In this computer, electronic era, it should not take over two weeks to be reimbursed.
Insurer: Embrace
By: Diabro
Our request to cancel our policy was…
Our request to cancel our policy was handled by a gentleman in sales. I had requested cancellation 7/24/24 and received no response from the email. Finally, connected up with Wes. Wes was professional, knowledgeable and assured me/us our refund would be honored on the requested date. We have NOT received our money back nor had our refund placed on our account used to pay up front, the FULL YEAR amount, however.
Insurer: Embrace
By: Lynnette Cook Herz
Good decision
We purchased a puppy 2.5 years ago. The pet insurance has been a very good decision for us. Embrace Pet Insurance has been straight forward to use and it is simple to submit a claim. I do wish multiple invoices could be submitted in one claim, but it's pretty easy to upload each separately.
Insurer: Embrace
By: Jeanie
claims process is an absolute breeze...
The claims process is an absolute breeze! The AI operater is great, making the experience smooth and enjoyable.
Insurer: Figo
By: shein lover
Would recommend
Carmen easily explained all my options and helped me find the right coverage for me.
Insurer: Prudent Pet
By: Lauren Rutherford
website
this very easy to navigate. it was self explanatory
Insurer: Embrace
By: Toni Thatcher
App doesn't work
App doesn't work. Freezes every time I try to submit claim. Process works only via website.
Insurer: Embrace
By: Jessica Granger
Carmen was great
Carmen was great! Very knowledgeable and answered all the questions I had!
Insurer: Prudent Pet
By: Courtney Jackson
I really appreciate Embrace and all of…
I really appreciate Embrace and all of the help and support the company provides. Submitting claims has been hassle free, and the Embrace team is extremely efficient, professional, and great with communication.
Insurer: Embrace
By: Maria Gomez
Joshua was a pleasure
Joshua was extremely friendly and informative. He was able to explain all my options and made sure I got exactly what I wanted and needed.
Insurer: Fetch
By: Toni