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EMBRACE saved the day! (Year after year)
Embrace has been there for us every time. When my little Nanoune had an accident, they paid almost the entire hospital bill of $2000! We had only had the insurance for 2 months! Everytime I have had to speak to someone, they are human and humane! Lovely always ready to help. And, rarest of all in this world, they are of their word and they take care of you like they are your Family. I would never consider any other pet insurance because I never had one that was this dependable when we truly needed them. Thank YOU to the wonderful people at Embrace. We couldn't have gotten through this without you.
Insurer: Embrace
By: Wendy O.
Timeliness of processing claims, can't wait to pay my credit card!
Initially, I was hesitant about getting pet insurance since I had read bad reviews about them. Thank goodness I opted to get one. One day, my cat Cali was not herself and was wailing. My vet was closed, so we took her to the ER. The amount due was $1,200. I submitted the claim, assuming I get reimbursed 10%. What a pleasant surprise! The insurance reimbursed me 90% after the deductible, they processed the claim within two weeks! Thank you Spot Pet Insurance!!
Insurer: Spot
By: Gloria Namroud
First Claim
Had my first claim and it was super easy to do it! I got my reimbursement very quickly.
Insurer: Pets Best
By: Jami Y
The company is paying the claims fast
The company is paying the claims fast
Insurer: Spot
By: Carolina Castro
The request to cancel my policy after…
The request to cancel my policy after my dog passed away was handled quickly and kindl.
Insurer: Embrace
By: Michael
Healthy Paws is wonderful.
Healthy Paws is the best pet insurance provider for my 2 fur babies. Both have had significant health issues (one had 2 torn CCL and one had a spinal stroke that left him paralyzed in his rear legs for several months). We wouldn’t have been able to provide the needed care for both of them without Healthy Paws. For our paralyzed pup, Healthy Paws also covered rehab services. Very quick claims processing and payout process. Cannot say enough positive things about the coverage and service.
All my questions where answered
All my questions where answered. I also got a lot more information on how to handle my little girl. Thank you so much for all the help!
Insurer: Prudent Pet
By: Destinee and Anthony Olivares
Reduced coverage, processing issues, customer service not as good
ASPCA used to be slow in processing claims at times, but the coverage was good and the customer service intelligible and pleasant. Since June 2024, I have had poor service. I have been asked 2 and 3 times for copies of invoices provided with the original 2 claims for medicine refills. I had another claim that decided the problem was an incident and only warranted paying for 1 dose of a medical problem that needs a minimum of 3 spaced doses. If such coverage no longer is in the policy, it certainly wasn't made clear at policy renewal. It had been covered before. This presumably is the work of PTZ Insurance Agency hired by ASPCA to replace their previous service. When cost cutting becomes finding ways to not reimburse, it no longer is coverage. Also, customer service is less capable and have thick accents so hard to understand. They give advice that contradicts emails from the claims service. I have used ASPC for a few years for various pets. But this more recent experience leaves me concerned and very dissatisfied!
Insurer: ASPCA
By: Maisie mom