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Pet parents across the U.S. and Canada have left over 222,727 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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We have had TruPanion for years
We have had TruPanion for years. When a claim is submitted, the process is quick and easy, seamless. The representatives, when needed are always friendly and helpful. We have only had great service thus far.
Insurer: Trupanion
By: Crystal
HORRIBLE nightmare
they refuse to reimburse us a single dollar, even with my VET WRITING THEM A DETAILED LETTER. i filled out all the forms, appeals, emails, phone calls - metlife pet insurance has easily been the worst insurance experience of my entire life.
Insurer: MetLife
By: Lauren
Frustrated
Frustrated. There was a problem with my payment. I called to get reinstated. The 1st agent I spoke with was very confused and gave mixed communication so my plan wound up never being reinstated. I called again today because i saw it was still cancelled. they said it was never pushed through. there was a still a missing payment even though the 1st agent said i was good. I told the agent today that I wanted to use a different card for today's payment and she said ok then she processed using the old card. Agents don't listen.
Insurer: Nationwide
By: Stacey Johnson
No one will call you back.
I've had this insurance for a few months. My dog came down with a cough which warranted a vet visit. I was asked to upload medical records on here, which I did. Than I was asked again, and I did it again. Than I was asked again, and I did it again. Finally the claim was denied and I can't get ahold of anyone and no one calls me back in order to sort it out. There are 3 copies of the medical records attached to the denied claim. I've written emails, made phone calls, left messages, no one will help. They did cover the dental cleaning though at least.
Insurer: ASPCA
By: Equinoxsss K
Fast processing of claims
Fast processing of claims
Insurer: Trupanion
By: JustAnswer Customer
This is the worst pet insurance company…
This is the worst pet insurance company ever! We've been a loyal customer for years. Today, 6/23/26, my annual premium was AGAIN increased as follows without any explanation of why (the excuse "upon renewal" is completely bogus): June 2024: $78.38 July 2025: $98.46 July 2026: $115.66 For what?? We did not change our coverage. We don't file claims except for the required yearly vaccines. We do NOT appreciate these increase without an explanation, and "annual renewal" increase is unacceptable. As a result we have cancelled this insurance and will find another. I have showed my family and friends this unacceptable constant increase with no explanation and told them to find pet insurance elsewhere. They are going to do just that. Nationwide should be ashamed of themselves for constantly increasing premimums with NO explanation
Insurer: Nationwide
By: Diane Travis
The outcome for one of our bills was…
The outcome for one of our bills was excellent. I will touch base with customer service and check out the results from one of our claims
Insurer: Trupanion
By: Nancy
I've had insurance for my dog since I…
I've had insurance for my dog since I got her 5 years ago. Thankfully, last week was the first time I needed to use it for her hospital visit. The process was simple as the office was able to submit the invoice directly. I was pleasantly surprised how much was covered.
Insurer: Trupanion
By: Christine Z.
If you have the budget, go somewhere else
Getting claims accurately taken care of is as difficult as pulling teeth, if I didn't have so many animals I'd switch to another insurance provider. Only one customer service rep ever helped me, the rest just drug on my issues and did not follow up. I've been trying to get a surgery approved for my medically fragile cat for months, despite 3+ vet recommendations and countless visits they won't respond to me.
Insurer: ASPCA
By: K E
Everything that you all do is…
Everything that you all do is absolutely amazing.
Insurer: Trupanion
By: Dennis