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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Dinah was Awesome!!
Dinah was so great. She was empathetic and so patient with my questions. We bonded over our fur babies and she gladly offered me all the information that I needed for submitting a claim for my doodle. Fetch is very lucky to have such a pleasant and devoted employee.
Insurer: Fetch
By: Terri Prizzi
Easy to use to submit and check on…
Easy to use to submit and check on claims. Am so lucky I found pets best for my fur babies
Insurer: Pets Best
By: J barnes
I’ve always been happy with the ease of…
I’ve always been happy with the ease of submitting claims and their customer service! So glad I got their insurance!
Insurer: Embrace
By: Susan Boyles
My claim was handled very quickly and…
My claim was handled very quickly and the details of the claim we understandable
Insurer: Spot
By: Richard DiTore
It took 4 weeks from the time the vet…
It took 4 weeks from the time the vet records were submitted to being reimbursed. Unacceptable. Update - It still took 4 weeks from the date the vet submitted the medical records and not 10-15 days.
Insurer: Embrace
By: Laurie M
Very disappointed
Very disappointed. Took 23 days to process a simple well care visit with one medical issue (anal glands and antibiotic). Then 3 additional days for payment direct deposit. I know that veterans get same day claims services and payment. No complaint there but 4 weeks is ridiculous.
Insurer: Embrace
By: J Turner
Application process with my State Farm…
Application process with my State Farm agent was simple and efficient. The follow up communications I got from Trupanion were timely and informative. Overall, great experience.
Insurer: Trupanion
By: Sherrie
Calling customer service was a last…
Calling customer service was a last resort to get the answers I looked for. I was on hold for a while but I connected with an agent who was helpful. He put me on hold while he tracked down someone who had the answers I needed.
Insurer: Embrace
By: Diane Santos
Amanda was very knowledgeable and…
Amanda was very knowledgeable and answered all my questions. Super pleasant to talk too. What an enjoyable experience- thank you Amanda you are 10 out 10 !!
Insurer: Fetch Canada
By: Melody Link
Easy to file, quick processing
We enrolled our 2 yr old intact male standard poodle with MetLife a few months ago. We included wellness. We have had a few wellness claims for vaccines, plus flea and tick meds. It was easy to submit paperwork online. Claims were processed quickly. Once the deductible was met, payment was processed quickly.
Insurer: MetLife
By: Linda