5
out of 5
Verified
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5
out of 5
Verified
Every time I have had a question or concern Trupanion has addressed it in a friendly manner and promptly.
Every time I have had a question or concern, Trupanion has addressed it in a friendly manner and promptly.
- INSURER: Trupanion
- POSTED: 12/05/2022
- BY: Ruby
- BREED: German Shepherd
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
Very efficient
Very efficient
- INSURER: Trupanion Canada
- POSTED: 12/05/2022
- BY: Diane
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
Trupanion is the only reason I've been able to continue the ongoing care for my senior dog.
Trupanion is the only reason I've been able to continue the ongoing care for my senior dog. Without the insurance I wouldn't be able to afford the continuous care and medication for him. I have it on my younger dog and encourage everyone to get it.
- INSURER: Trupanion
- POSTED: 12/05/2022
- BY: Paws
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
We have been very happy with Trupanion this far.
We have been very happy with Trupanion this far. Our vet is able to automatically bill Trupanion, making it extremely easy when making a claim. We feel the coverage that we have is a good value as well.
- INSURER: Trupanion Canada
- POSTED: 12/05/2022
- BY: Ashley
- BREED: Aussiedoodle
- AGE OF PET: 0 - 3
3
out of 5
Verified
You refused my pre-approval siting a non-existent pre-existing conditions refused to speak to the vets who were asking for pre-approval and disregarded the input of my regular vet.
You refused my pre-approval siting a non-existent pre-existing conditions, refused to speak to the vets who were asking for pre-approval, and disregarded the input of my regular vet. Additionally, you keep me waiting more than three hours at the referral hospital, telling me that my claim would be done in 15 minutes, every time I called in. When I asked what the hold up was, you claimed that you did not have my records -- and I know that you did. Obviously, you were picking nits and looking for a basis to deny the claim, finally settling on a ridiculous basis for denial. So, what am I paying for? The answer is nothing: and you are fired. I would never recommend this company to anyone. They give preferential treatments to breeders and back yard breeders who will falsify vet records for coverage and deny claims for previously healthy pets who come through the shelter pipeline. NO ethics, NO reason, NO insurance. Don't buy the advertising folks.
- INSURER: Trupanion Canada
- POSTED: 12/05/2022
- BY: Sara
- BREED: Mixed breed
- AGE OF PET: 0 - 3