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Great customer service
Great customer service. Easy maneuvering the website. Easy to submit claims and receive responses. Great to have wellness services available for pets.
Insurer: Spot
By: Deb Colston
I’ve had a policy in place for 5 years…
I’ve had a policy in place for 5 years and have never needed to use it. Premiums went up a bit every year, which I expected. This year the monthly premium (which was already $67) literally doubled, to an amount that I can no longer afford. To keep the same monthly cost, I would need to slash the benefits so much that it would only be useful for an extremely expensive emergency. I guess that’s Embrace’s plan - you keep paying in and they reduce the likelihood they’ll have to pay out.
Insurer: Embrace
By: J. Conley
MetLife Pet Insurance is the Best
Hello, We've had to use MetLife for a few injuries or illnesses for two of our fur-people kids. One had knee surgery that cost several thousand out-of-pocket. MetLife covered the procedure and paid-out in a matter of a few weeks. The online process is straightforward and their Customer Service is superlative. Thank You!
Insurer: MetLife
By: E.C.
Great Insurance, Great Customer Service
Brittany was very knowledgeable about the questions that I was asking. Explained everything in detail, and always spoke in a kind and courteous manner. She even asked how my fur babies were doing and at the end of the conversation wished me and my fur babies a good day.
Insurer: Fetch
By: Michael Bartko
Joshua was amazing!
Joshua was amazing!! So helpful
Insurer: Fetch Canada
By: Madison
I've been overcharged on my insurance…
I've been overcharged on my insurance because my dog was listed as unknown size. Apparently when I started with Trupanion all mix breeds were listed as unknown size, even though I selected boston terrier mix. 2 years into my contract, Trupanion made a small dog category and did not inform me. If my dog had been listed as a small dog, I would have been charged significantly less. For 8 out of the 10 years I've been charged a much higher rate than I should have been. I'm out hundreds of dollars, roughly $565 before tax. I have never once made a claim and always paid on time. I gave trupanion my dogs breed when I signed up. A boston terrier mix. I never provided Trupanion any incorrect information. Trupanion changed its policy and did not inform me. It was impossible for me to know that Trupanion changed its policy unless I signed up for a quote as a new customer. Trupanion counted on me not questioning my bill to rake in extra money and now refuses to do what is right.
Insurer: Trupanion Canada
By: sara w
Ripoff
Ripoff! I moved from calif to nj and had my rate went up by 70%. Total BS response. California is rated #1 for veterinarian costs. New Jersey is number 4. Age, breed, and sex did not change. No way did the change in zipcode justify a 70% increase.
Insurer: Embrace
By: Elliott
Policy paid as promised
Our pug had an unexpected injury to his eye. He got a staph infection and almost lost it. He had multiple vet visits and 9 different meds. After almost 8 weeks of treatment, he is now infection free and his eye was saved! This was the first time we had to submit claims to Embrace. They reimbursed exactly as our policy promised and in a timely manner. So far, we are very pleased with Embrace.
Insurer: Embrace
By: Suzanne Houck
It's all fraud
I have carried this insurance for over 2 years. Although my policy states allergies are covered, the insurance has not paid out anything. They claim they need more info, which I have sent as well as sent them my vets info. I have called on multiple occasions and the representative has always been kind and ensured me they would "personally be handling my case" I never hear from them again. Now my dog has a pre existing condition so while I can go to another insurance, she will never be covered with anyone else for her allergies. I have poured $1000s to ensure my dogs would be covered and I've gotten nothing but lies and being ignored. I will continue to submit claims and make calls until they pay what is owed. As for my other dog, I am removing her from this policy. I know now that if something happens to her, the ASPCA does not have us covered!
Insurer: ASPCA
By: Kate
Loyal Embrace Parents
We have been with Embrace for several years. We have never had any issues or complaints. Price is reasonable and gives us peace of mind for our 3 kitties. The Wellness Plan is our way to have the money to keep our kids vaccinated without worrying if we can afford it. Claims are processed quickly and customer service is always there for us. If people think you are nuts for having this coverage for your "kids", just tell them they are nuts for not having it!
Insurer: Embrace
By: Valued Customer