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Customer service
I have found it difficult to get claims processed for multiple reasons. In 2 years time they have paid one claim. Today's customer service representative belittled my veterinarian which upset me. Then she hung up on me. So, on top of a sick pet this was what I had to deal with.
Insurer: Pets Best
By: Lisa
So far it is not level of service I've expected:(
Were at the vet .08.18.24.They did some lab work and prescribed antibiotics for my puppy. I already paid (two payments)twice to this insurance company, we always visited the same clinic ( for vaccinations and everything), which is listed on the Trupanion website one of the clinics they work with. I paid myself all vet bill yesterday (08.18.24), because Trupanion didn't processed the claim, moreover they sent the request to my email to ask about my puppy's medical history. I've sent them an email and contacted the customer support they told me they need more info. I told them we visited ONLY one clinic, but still, my request is not processed. The customer support told me to wait a few days, which is not they advertise on their website and other sources. Not quick at all instead of helping me with paying to the vet fo now I paid to the vet by myself and to these guys. Should I be happy with this level of service ? So far I am very very disappointed 😞
1st visit isn’t covered…
We just got a pup and couldn’t even get our first visit covered. What’s the point of insurance if they won’t even cover the claim… Our pup started throwing up and had bad diarrhea and they didn’t cover it saying it was a pre existing condition…????
Insurer: Trupanion
By: Trey&Emily Gainey
I thought health visits and vaccines…
I thought health visits and vaccines are covered but seems not
Insurer: Spot
By: Ehsan
Great customer service
Great customer service. Quick response time. Always explains any refund very well.
Insurer: Pets Best
By: Quinn Hamann
I paid over 4K for services and only…
I paid over 4K for services and only received like 500 in pay outs. Not sure if its worth it.
Insurer: Embrace
By: Robert Shelton
Don’t fall for it
Don’t fall for it. Unless you insure your oet at birth, be certain that Embrace will comb their history for any and all exclusions. Who knows, maybe they comb the mother’s history too🙄. This is not like the health insurance with which you’re probably familiar. Save your money and just pay the vet bills as they come. You’ll at least save yourself the cost of premiums.
Insurer: Embrace
By: ann
Very efficient and easy
Very efficient and easy. All I had to do was choose the diagnose, pet and price. I love simplicity.
Insurer: Embrace
By: Re'Jahnique Matthews
Spot has been incredibly responsive and…
Spot has been incredibly responsive and quick - exactly what I wanted in an insurance company.
Insurer: Spot
By: Pauline S.
Always easy
Always easy, friendly, kind and helpful. Compared to others I’ve researched, they’re the absolute best.
Insurer: Embrace
By: Pam Backofen