208,360+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,360 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Disappointing Support During a Difficult Time
I had a very frustrating experience with Healthy Paws while trying to understand the claims process after the recent loss of my pet. During three separate phone calls, the representatives I spoke with were rushed, rude, and not very knowledgeable about the process. Given the circumstances, I was hoping for clearer guidance and a bit more patience. Unfortunately, I wasn’t able to get the information I needed until I requested to speak with a supervisor. Only then was the claims process properly explained. During an already difficult time, it would have made a big difference if the first representatives had been more informed and compassionate. I hope the company invests more in training their customer service staff so that pet owners going through challenging situations can receive clear, respectful, and supportive assistance.
Insurer: Healthy Paws
By: Jeremy
I had a question about submitting a…claim
I had a question about submitting a claim and I called and someone was able to walk me through it. My claim was handled promptly.
Insurer: MetLife
By: Karen Brown
Great customer service
Amanda was helpful with any questions I had about enrolling our pet for coverage and passionate about care for pets.
Insurer: Fetch Canada
By: Rachel Bellon-Roxas
Agent extremely helpful
Eric was very articulate and helpful in walking us through our choices and a major reason we went with Nationwide.
Insurer: Nationwide
By: Dan
I am very happy with MetLife Pet Insurance
I have been using MetLife Pet Insurance for 5 years now. I have never had an issue with them. Their customer service is caring and thorough. Plus, recently I have compared plans with other pet insurance companies out of curiosity. MetLife Pet Insurance policies are very inclusive. They don't require upgrades to their policies to cover basic stuff like annual wellness visits, etc. I am very happy with MetLife.
Insurer: MetLife
By: Tamra E
Even though I made a mistake
Even though I made a mistake, I received an email for me to complete the process and was able to figure out what needed to be corrected by trying it again. GM
Insurer: MetLife
By: Gerard Massey
My claims were taken care of in a…
My claims were taken care of in a timely manner. Received my check within a week. Ty.
Insurer: Fetch
By: Hal
Don’t believe them when they say that…
Don’t believe them when they say that they cover hereditary/congenital conditions.
Insurer: Trupanion
By: Mark Russell