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Pet parents across the U.S. and Canada have left over 221,806 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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BEWARE OF HEALTHY PAWS
Healthy Paws raises premiums to ridiculous levels as your dog gets older. I've insured my dog with Healthy Paws since she was 7 years old. She is now 13 and 1/2 years old. A year ago, Healthy Paws raised her monthly premium for mid-$80 per month to $129 per month. Today, they said they are raising it from $129 per month to $206 per month. THAT IS A 60% INCREASE!!!! I have never filed a claim that has been reimbursed by them. This is pure big business insurance company business with no concern for the client.
Insurer: Healthy Paws
By: Traci Saxon
I was very pleased at how quickly you…
I was very pleased at how quickly you reimbursed me! Thank you!!
Insurer: MetLife
By: Judith L Smedile
The easiest and quickest insurance…
The easiest and quickest insurance experience I've ever had
Insurer: Prudent Pet
By: mattiasthomasgmail.com
Healthy Paws is a scam and unsustainable - avoid at all cost
You will see many reviews like this one for Healthy Paws. Our premiums were $80/month. Last year we were told it was a one-off that premiums would be going to $120/month. Now another year later, and they want to raise our premiums to $206!!! We called to complain and they said it’s because of so many claims in the state of Connecticut. Our dog has always been healthy, she’s now 13 1/2 and we’ve never filed a claim ever. We should have self insured her from the start. Companies should not be allowed to treat their customers like this, it should be illegal - you would never see this in “human” insurance.
Insurer: Healthy Paws
By: Jon
Easy process
Straightforward explanations for different plans and what is or is not covered
Insurer: MetLife
By: Paul McMeniman
adding a pet to my policy
Was simple and easy to add a pet to my policy. Took 10 minutes and done. User friendly.
Insurer: Nationwide
By: Janet Felix
So easy to submit a claim without it…
So easy to submit a claim without it being bounced fir additional verification or weird information. Quick direct drposit.
Insurer: ASPCA
By: Sara
Fast claims advertised, but not my experience
I am giving Spot Pet Insurance one star based on my claims experience and the lack of clear communication. Spot’s website advertises a fast, simple claims process, including language about quick claim submission and fast reimbursement. That has not been my experience. I submitted my claims with the required invoices and medical records, but they have remained delayed/queued without meaningful updates or clear explanations. This was for BASIC annual exam and vaccinations. "Most claims are processed within 48 hours after you’ve submitted all required documents." Yes, ALL requested docs submitted. " “Get reimbursed in 48HRs”... Our claim has been sitting there for eight days in queue, not even looked at. When I contacted customer service, I received canned responses instead of specific answers about my actual claims. I asked directly whether anything was missing and what the status was, but I did not receive the kind of clear, claim-specific information a paying customer should be able to expect. It is extremely frustrating to pay monthly premiums-ON TIME by the way, submit the requested documentation, and then be left waiting while the company’s website promotes fast claims processing. If the advertised timeline does not apply, customers should be told why. If something is missing, customers should be told exactly what is missing. At this point, I do not feel confident in Spot’s claims process, their customer service, or their communication. The coverage may look good on paper, but the actual claims experience has been disappointing and stressful. Try Lemonade or ASPCA.
Insurer: Spot
By: Niki Saigeon
Quick and Easy
Working with Healthy Paws is a great and easy process. From picking the plans to submitting claims, everything is pretty straight forward and they reach out if anything further is required. Uploading documents is super easy, and the claims are processed faster than I thought they would. All in all, we've had great interactions with Healthy Paws Insurance, given the sadness of why we need it.
Insurer: Healthy Paws
By: Kat Doyle