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How quickly the help was
Great with the reviews and the time it took for the claims to go thru
Insurer: Spot
By: Becky Rivera
This is a great pet insurance company
This is a great pet insurance company. The benefits are amazing. They pay quickly. No hassles what so ever. We had another insurance company and they were not nearly as good as Embrace.
Insurer: Embrace
By: Customer
App was easy to use and make a claim
App was easy to use and make a claim
Insurer: Embrace
By: Donna Tatro
Claims take much longer than suggested…
Claims take much longer than suggested and is unacceptable , the requirements that the reviews ask for are not available to the client so why are they trying to get the client to retrieve them ? This is just a way to delay or refuse a claim. Having a vet in the family who uses fetch and recommends them, has forwarded the info for claims to them and still they are unable to find the reports ? What’s up with the fetch people? The initial sales are all on line so many details are not discussed nor available in a clear manner. What is covered is only clearer not perfect after you start your program. That’s too late to recognize there is something else available for additional coverage. The structure is not clear. In the future if things are not handled in a timely manner I will be looking at other options. Records and reports were forwarded three times but the same requests for the past history was required on each claim . Why. The puppy was only 7 months old ! Where is your storage history entered and saved. May help your review complete their job more efficiently. So far I’m not impressed. The representative I finally spoke to was difficult and had an attitude that this was my problem and it was something I needed to do. However in the end it was fetches responsibility. Change the attitude of your phone representatives . They are your only personal contact with your clients or you may loose clients.
Insurer: Fetch
By: Robert Schilke
Claims take much longer than suggested…
Claims take much longer than suggested and is unacceptable , the requirements that the reviews ask for are not available to the client so why are they trying to get the client to retrieve them ? This is just a way to delay or refuse a claim. Having a vet in the family who uses fetch and recommends them, has forwarded the info for claims to them and still they are unable to find the reports ? What’s up with the fetch people? The initial sales are all on line so many details are not discussed nor available in a clear manner. What is covered is only clearer not perfect after you start your program. That’s too late to recognize there is something else available for additional coverage. The structure is not clear. In the future if things are not handled in a timely manner I will be looking at other options. Records and reports were forwarded three times but the same requests for the past history was required on each claim . Why. The puppy was only 7 months old ! Where is your storage history entered and saved. May help your review complete their job more efficiently. So far I’m not impressed. The representative I finally spoke to was difficult and had an attitude that this was my problem and it was something I needed to do. However in the end it was fetches responsibility. Change the attitude of your phone representatives . They are your only personal contact with your clients or you may loose clients.
Insurer: Fetch
By: Robert Schilke
Great Customer Service!
Every time I called Embrace - just with questions about my policy and a couple of my claims - they were SO nice. The customer service agents were thorough and made sure they answered all my concerns.
Insurer: Embrace
By: customer
Great coverage but too slow
It's takes WAY too long to get a claim approved and then get reimbursed. Otherwise the coverage is great and they always cover exactly what they say they will.
Insurer: Pets Best
By: Brian W.
No brainer
Our puppy suddenly lost feeling in his hind legs. We were able to take him to the vet without worrying too much about medical costs as he was insured. After scans and neurological consultations we were able to get our boy the help he needed. Without insurance it wasn’t something we would’ve been able to afford out of pocket. He has more work to be done in the future but so far in one month insurance has paid out thousands. For additional peace of mind they also offer the chance to approve medical expenses in advance for more costly procedures scheduled ahead of time.
Insurer: Pets Plus Us
By: Angela
Nothing but a hassle since joining
This is by far the worst pet insurance compagny. They increased our premium 2x in the spam of the same year even though they say their premium will never go up base on dog bread and size. We went from paying $123 last year to $149 and now $157 with a 20% dicount this year. They find every excuses in the book not to pay even when it is an emergency. CAA should not be recommended this company at all.
Insurer: Pets Plus Us
By: Kat
Good Job
Excellent customer service and availability. Expedient claim processing!
Insurer: Pets Plus Us
By: Anthony