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slow in closing a claim
i have sent in 4 claims ..nothing yet it has been 4 days and when I call it takes more then 10 minutes to speak to a person and then they are not much help.. there is room for improvement
Insurer: Pets Best
By: customer
Amazing customer service
Just used the chat to make an adjustment to my policy. Easy to use, great customer service from the advisor. The whole experience was great and so appreciative of the help.
Insurer: Trupanion Canada
By: Denny
Couldn't ask for better!
They have been very informative and quick to answer questions or concerns. Their processing time is surprisingly quick. After a major procedure for my cat, they even contacted me to see how she was doing. As far as rates, I did a lot of research before deciding to go with them years ago and they remain the best price for what you get in my opinion.
Insurer: Healthy Paws
By: Krystal
If I could give 0 stars
If I could give 0 stars, I would. Just another company that wants your money, lie to you, and then do nothing.
Insurer: ASPCA
By: Idalia
It should not take up to two weeks to…
It should not take up to two weeks to process a claim for annual vaccinations. My previous pet insurance would process claims within 3-5 days. Maybe you need more employees working on your claims process.
Insurer: Fetch
By: John
It should not take up to two weeks to…
It should not take up to two weeks to process a claim for annual vaccinations. My previous pet insurance would process claims within 3-5 days. Maybe you need more employees working on your claims process.
Insurer: Fetch
By: John
Beware of this company !
Beware of this company !! My 8 month old puppy got bit by a rattle snake. She was in bad shape. We rushed her to the emergency vet. While my wife was in with our dog Maisy I called Trupanion. My questions were simple. Am I covered or not? We had to make a life or death decision. All I got was basically “sorry, I can’t tell you if it is a covered claim”. We were on our own to make the decision if we go ahead with treatment or let her pass. We obviously went ahead, we love our pets. Maisy is doing fine now. The bills were submitted and we learned that they covered the claim but don’t pay for the initial emergency assessment, taxes and certain other things on the bill. This was a large bill. To not pay to have your animal assessed after an accident is absolutely ridiculous. It’s like your car insurer not paying to have your car appraised after an accident. Totally incomprehensible. Then the tax not paid, along with other things on the bill. Don’t give into the advertising hype with this company. They love the dollar not your pet. My neighbour uses Fetch pet insurance and they pay for the taxes, assessment fees and have much broader coverage. I have 2 dogs inured with Trupanion and the rates have gone up steadily over the 8 years with ZERO claims made. This was our first experience having to use the insurance. I will be doing whatever I can to switch to a different company. I would recommend staying away from Trupanion.
Insurer: Trupanion Canada
By: Steve
Easy claim submission and reimbursement
Easy claim submission and reimbursement
Insurer: Spot
By: Virendra Patel
Always a great experience!
Once again, ManyPets handled my claim quickly and easily. Simply uploaded my invoice and pet medical history and they reimbursed within the week. I 1000% recommend them to anyone who will listen!
Insurer: ManyPets
By: Amanda