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Total Scam
They took more than a month to process very straightforward claims. They lied about not receiving medical records from me and my vet as an excuse for not processing the claim in a timely manner. They are impossible to get a hold of by phone to talk about your claim or cancel your account. I have yet to get through to customer service. I've only had some luck with email, but they are refusing to respond so I can cancel my account. Their explanation of benefits make no sense and they don't elaborate on why something didn't meet qualifications for refund. Total scam. Do not use this service.
Insurer: Pets Best
By: Serena Austin
We have been Embrace clients for over…
We have been Embrace clients for over 10 years. Every interaction with their team is handled in a professional, responsive, and respectful manner.
Insurer: Embrace
By: Julie Hoops
after a pretty long wait
after a pretty long wait - barely gave any reimbursement, even for an emergency visit - saying half should've been wellness (which i'm not covered for). so far this pet insurance seems like a raw deal, but I'll still give it a full year to see.
Insurer: Embrace
By: Todd Reamon
Highly recommend Pets Best
We have had Pets Best insurance for our dog Penny since she came home over 5 yrs ago as a puppy. We are so happy with this wonderful service and ease of filing. We are so glad we chose this company and can’t recommend them enough! We will always use them for any future pets we have!
Insurer: Pets Best
By: Nicole
The user interface is really easy!
The user interface is really easy, I submitted my claim and had disposition within 24 hours.
Insurer: Embrace
By: Margaret Klein
Do not use Embrace
Do not use embrace if your pet has any history of illness or sickness. They will blame everything on pre-existing conditions even when it has nothing to do with it.
Insurer: Embrace
By: Adam Laundree
Great pet insurance
Great pet insurance. View claims quickly. 24/7 availability.
Insurer: Pets Best
By: Eileen Fasulo
I submitted my claim & it was handled…
I submitted my claim & it was handled quickly with no issues.
Insurer: Spot
By: Jacqueline Morales
Easy and professional
Easy and professional
Insurer: Prudent Pet
By: Tina Brady
The customer service rep was ver…
The customer service rep was ver knowledgeable and very informative- Thank you Stephanie
Insurer: Prudent Pet
By: JoAn Reisher