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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Professional & Responsive
I've insured three senior pets and one puppy with Pets Best. They've been professional and responsive to all of my claims to date.
Insurer: Pets Best
By: Cloutier, Jennifer
Pets Best was the best decision for my dog…
Pets Best has been an amazing partner in ensuring my best friend got the absolute best care possible. I wouldn't have been able to afford his very expensive surgery and diagnostics without their help. Getting pet insurance was the best decision I ever made.
Insurer: Pets Best
By: Arianne Reid
Overall great but have suggestions on wellness plan
I bought the Pets Best illness plan ($250 deductible + 90% reimbursement) and this company offered the lowest price compared with others. The reimbursement speed varied but all my cases have been solved so far without any problems. I read their policy, the insurance fee will remain the same once you buy it no matter how often you use it per year. I have a high-maintenance dog who needs to go to the hospital a couple of times per year so their policy reduces my concern. The only suggestion I have is for their wellness plan. I feel like it can be more flexible. For example, when the dog is old enough, the rabies often expires after 3 years, but if I bought the wellness plan, I cannot exchange the rabies category with any other vaccines, which is a waste of money I think. If they can have a more flexible plan, that will be even better.
Insurer: Pets Best
By: Cornelia Wang
Be patient
Have been a Pet's Best policyholder for 2 years and have filed a few claims. The submission is easy. Their communication is very timely and if additional information is needed it is to settle the claim to your advantage. Some of the other reviews I have read other reviews, noted the time the claim is submitted and the payment may be 4-6 weeks caused some dismay, however, they tell you upfront the time frame and want to settle the right way. Excellent company, BE PATIENT!!
Insurer: Pets Best
By: Joe Tomecko
They paid for everything they said they would.
They paid for everything they said they would, and didn't suddenly discover some fine print re-interpretation that meant they didn't have to pay, they just paid the claim and it was paid within days of submission. I had questions for a customer service rep and I got through almost immediately. To a human. Who walked me through what I needed with clear instructions. Worth. Every. Penny.
Insurer: Embrace
By: Donna Hume
Joshua Sabado was terrific
Joshua Sabado was terrific. He helped me pick out a good policy for my knew kitten.
Insurer: Fetch
By: Carolyn Chase-Stout
Joshua Sabado was terrific
Joshua Sabado was terrific. He helped me pick out a good policy for my knew kitten.
Insurer: Fetch
By: Carolyn Chase-Stout
Joshua Sabado was terrific
Joshua Sabado was terrific. He helped me pick out a good policy for my knew kitten.
Insurer: Fetch
By: Carolyn Chase-Stout
Joshua Sabado was terrific
Joshua Sabado was terrific. He helped me pick out a good policy for my knew kitten.
Insurer: Fetch
By: Carolyn Chase-Stout
Joshua Sabado was terrific
Joshua Sabado was terrific. He helped me pick out a good policy for my knew kitten.
Insurer: Fetch
By: Carolyn Chase-Stout