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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Very nice customer service
Very nice customer service. Very helpful. Got my claims submitted Very easily and one was paid within 24 hours.
Insurer: Figo
By: Debbie
Spot is quick and easy!
Spot is quick and easy! I was able to process my claim and have it completed within a week. There is nothing complicated about this process. Puts my mind at ease that I can care for my pet and not worry that I’m losing so much money that I could also use to provide for them just to give them the basic medical care they deserve!
Insurer: Spot
By: Kimberly B
No fuss
No fuss, no mess, completed claims without alot of nonsence proving things.
Insurer: Fetch
By: Judy
No fuss
No fuss, no mess, completed claims without alot of nonsence proving things.
Insurer: Fetch
By: Judy
No fuss
No fuss, no mess, completed claims without alot of nonsence proving things.
Insurer: Fetch
By: Judy
No fuss
No fuss, no mess, completed claims without alot of nonsence proving things.
Insurer: Fetch
By: Judy
No fuss
No fuss, no mess, completed claims without alot of nonsence proving things.
Insurer: Fetch
By: Judy
I called customer service to make a…
I called customer service to make a change to my account and it could not have been any easier! Changes were made immediately!! Well done Embrace customer service team!
Insurer: Embrace
By: Johanna
Do not recommend
The turn around time for claims to be processed is absolutely terrible. I have mutiple dogs and they just denied a claim that was covered for my other dog. The claim team is very inconsistent. If I didn’t have pre-existing conditions on my dogs I would drop the company all together.
Insurer: Pets Best
By: Brittany Lenz
Pets Best - Amazing Company
As my cats were aging I decided to invest in a pet insurance policy about 5 years ago, and chose Pets Best because of their affiliation with Progressive, which is where I bundle the rest of my insurance. I didn't really use it much at all in the first several years, but as they both got older they both developed chronic diseases - one hyperthyroid and one kidney disease. Both of them towards the end of their lives required significant veterinary care and both on different occasions required overnight hospitalization, which was very expensive. I ended up paying out nearly 10k in the last year of both of their lives for vet bills, without having used this insurance and not really knowing how much was going to be reimbursed, or how difficult it was going to be to get reimbursement, and if I would be stuck in lengthy claims processes with pushback. I was absolutely shocked at how easily and smoothly the process went. There was no pushback on any of the expenses, all that was necessary for a claim was to attach an invoice, and within a couple of weeks I got an explanation of benefits and a direct deposit into my bank account. I was so grateful that this process didn't add to the difficulty of the situation. And even more than that, when both of my cats eventually passed away at the age of 18, when I submitted the claim for their end of life care, they quickly paid it out, responded directly to me personally with a message of care and condolences, and proactively cancelled my account and reimbursed me for the time I had already paid after they had passed without me even having to ask or do anything myself. I was very touched that beyond an easy process, they genuinely seemed to care about me and the loss of my boys, and made direct efforts to have it be as easy on my as they could. I cannot recommend this company enough!
Insurer: Pets Best
By: Kris