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Fetch is no Pet Plan
This company was amazing when it was Petplan. When it switched to Fetch it is horrible. If you call them you get automated messages which send you texts then hang up on you causing you to call back multiple times. You can also talk to a chat bot but have to hunt for a live person. I filed a claim and uploaded all documents. including all invoices in one document. They waited 30 days then told me I was missing an invoice that was page two of the document the entire time. Then refused to discuss it with me, and sarcastically said they hope my pet has a good day when they knew my pet just died. Its is like they are purposely trying to not pay the claim in bad faith. Despite the reply below they reached out again to say they did not have proof of payment despite the fact that the credit card paid receipt was on page 1 of the same document which has been uploaded twice. They play games to delay and avoid paying claims. Update: They finally paid the claim but $45 less than the claim due to a math error on their part, and have now gone completely radio silent refusing to respond to my emails.
Insurer: Fetch
By: James Montano
Fetch is no Pet Plan
This company was amazing when it was Petplan. When it switched to Fetch it is horrible. If you call them you get automated messages which send you texts then hang up on you causing you to call back multiple times. You can also talk to a chat bot but have to hunt for a live person. I filed a claim and uploaded all documents. including all invoices in one document. They waited 30 days then told me I was missing an invoice that was page two of the document the entire time. Then refused to discuss it with me, and sarcastically said they hope my pet has a good day when they knew my pet just died. Its is like they are purposely trying to not pay the claim in bad faith. Despite the reply below they reached out again to say they did not have proof of payment despite the fact that the credit card paid receipt was on page 1 of the same document which has been uploaded twice. They play games to delay and avoid paying claims. Update: They finally paid the claim but $45 less than the claim due to a math error on their part, and have now gone completely radio silent refusing to respond to my emails.
Insurer: Fetch
By: James Montano
Fetch is no Pet Plan
This company was amazing when it was Petplan. When it switched to Fetch it is horrible. If you call them you get automated messages which send you texts then hang up on you causing you to call back multiple times. You can also talk to a chat bot but have to hunt for a live person. I filed a claim and uploaded all documents. including all invoices in one document. They waited 30 days then told me I was missing an invoice that was page two of the document the entire time. Then refused to discuss it with me, and sarcastically said they hope my pet has a good day when they knew my pet just died. Its is like they are purposely trying to not pay the claim in bad faith. Despite the reply below they reached out again to say they did not have proof of payment despite the fact that the credit card paid receipt was on page 1 of the same document which has been uploaded twice. They play games to delay and avoid paying claims. Update: They finally paid the claim but $45 less than the claim due to a math error on their part, and have now gone completely radio silent refusing to respond to my emails.
Insurer: Fetch
By: James Montano
Fetch is no Pet Plan
This company was amazing when it was Petplan. When it switched to Fetch it is horrible. If you call them you get automated messages which send you texts then hang up on you causing you to call back multiple times. You can also talk to a chat bot but have to hunt for a live person. I filed a claim and uploaded all documents. including all invoices in one document. They waited 30 days then told me I was missing an invoice that was page two of the document the entire time. Then refused to discuss it with me, and sarcastically said they hope my pet has a good day when they knew my pet just died. Its is like they are purposely trying to not pay the claim in bad faith. Despite the reply below they reached out again to say they did not have proof of payment despite the fact that the credit card paid receipt was on page 1 of the same document which has been uploaded twice. They play games to delay and avoid paying claims. Update: They finally paid the claim but $45 less than the claim due to a math error on their part, and have now gone completely radio silent refusing to respond to my emails.
Insurer: Fetch
By: James Montano
Fetch is no Pet Plan
This company was amazing when it was Petplan. When it switched to Fetch it is horrible. If you call them you get automated messages which send you texts then hang up on you causing you to call back multiple times. You can also talk to a chat bot but have to hunt for a live person. I filed a claim and uploaded all documents. including all invoices in one document. They waited 30 days then told me I was missing an invoice that was page two of the document the entire time. Then refused to discuss it with me, and sarcastically said they hope my pet has a good day when they knew my pet just died. Its is like they are purposely trying to not pay the claim in bad faith. Despite the reply below they reached out again to say they did not have proof of payment despite the fact that the credit card paid receipt was on page 1 of the same document which has been uploaded twice. They play games to delay and avoid paying claims. Update: They finally paid the claim but $45 less than the claim due to a math error on their part, and have now gone completely radio silent refusing to respond to my emails.
Insurer: Fetch
By: James Montano
Fetch is no Pet Plan
This company was amazing when it was Petplan. When it switched to Fetch it is horrible. If you call them you get automated messages which send you texts then hang up on you causing you to call back multiple times. You can also talk to a chat bot but have to hunt for a live person. I filed a claim and uploaded all documents. including all invoices in one document. They waited 30 days then told me I was missing an invoice that was page two of the document the entire time. Then refused to discuss it with me, and sarcastically said they hope my pet has a good day when they knew my pet just died. Its is like they are purposely trying to not pay the claim in bad faith. Despite the reply below they reached out again to say they did not have proof of payment despite the fact that the credit card paid receipt was on page 1 of the same document which has been uploaded twice. They play games to delay and avoid paying claims. Update: They finally paid the claim but $45 less than the claim due to a math error on their part, and have now gone completely radio silent refusing to respond to my emails.
Insurer: Fetch
By: James Montano
Great first time
Great first time. Waiting for their quick and complete help
Insurer: Embrace
By: BARBARA LOWELL
Great coverage for a reasonable price
I’ve had coverage for about a year for my two dogs. I previously had Nationwide Pet insurance, which was wonderful and had a great wellness policy, but when they doubled the premium I switched to Embrace. I just had two claims and was quite impressed with the simple claim process, extremely quick reimbursement (claim response within a day or two), and coverage. I was worried they wouldn’t cover illnesses like Nationwide did, but in both my cases they covered what I expected! I don’t have experience with high value claims, but I’d highly recommend them based on my ~$1k in claims!
Insurer: Embrace
By: Brittany Simen
Good things
I have had nothing bad experience with Embrace employees.
Insurer: Embrace
By: Teresa Bruno
Sneaky horrible company
Sneaky company. Doesn’t care about you. Money hungry and won’t take care of what need to be paid for and finds a gray area so they don’t have to pay you anything. Customer service is awful and rude
Insurer: Embrace
By: Emily Joseph