217,900+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,900 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Balls were dropped
I will upgrade the score when my long overdue deductible refund (over 10 months) is received. My adjuster disappeared / moved on without advising me of the final determination on my claim, and I was unsuccessful in attempts to reach him - phone # and email was disconnected and I had no idea of how to get the info I needed. Finally called Sonnet and was put on hold several times and redirected, only to be told that the claims company would be getting back to me within 24 hours. That has not happened, now going on to third day since the interaction with Sonnet.
Insurer: Sonnet
By: Kim
Great staff, straightforward reimbursement, clear website
You do need to take the extra step of reimbursing your bills but the Embrace staff are excellent, the document submission is straightforward, and they have reimbursed everything we've requested without hesitation.
Insurer: Embrace
By: Annise Dobson
Please add scooters to your repertoire!
I like my experience so far but it would be great if you insured scooters as well so I can bundle my insurance with you!
Insurer: Sonnet
By: Regina Sy
Low prices!
Low prices! Forgiving when late with payment!
Insurer: Sonnet
By: Tim
They have issues with their website
They have issues with their website. Customer chat box will come up with errors eliminating the ability to talk with a rep. When bundling products sometimes the site will give you an error. I had to call into sonnet to correct this. It took them about 6 hours. I have also noticed that the insurance policy after I changed the vehicle show the previous vehicle insured. This needs to be corrected. Overall experience was somewhat satisfactory as they were able to resolve the problem but this costed me some time which I can’t get back. Please fix your site so I don’t run into this issue again.
Insurer: Sonnet
By: Christopher
I am not happy how no-one gets back to…
I am not happy how no-one gets back to me when I have asked a question
Insurer: Sonnet
By: Dan
They never take their payment on time
They never take their payment when scheduled then I end up with missed payments and my car company shuts down my car! Then they won’t take payments directly so I can’t win either way or get ahead
Insurer: Sonnet
By: Courtney
Great Price and Great Service
Spot was really good at making sure my Vizla stayed up to date on all of his preventative care. They reach out with really helpful reminders about submitting claims. Never had an insurance company encourage me to make claims as much as Spot.
Insurer: Spot
By: Jake
Pumpkin Insurance
Pumpkin responded quickly with a policy. I have not yet made a claim against it.
Insurer: Pumpkin
By: Jack Klimp