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Amanda Mello was so knowledgeable
Amanda Mello was so knowledgeable, kind and polite. She explained how the insurance worked and answered all my questions. I decided to get Fetch insurance, thanks!
Insurer: Fetch Canada
By: Kerry Rousselle
Amanda Mello was so knowledgeable
Amanda Mello was so knowledgeable, kind and polite. She explained how the insurance worked and answered all my questions. I decided to get Fetch insurance, thanks!
Insurer: Fetch Canada
By: Kerry Rousselle
Amanda Mello was so knowledgeable
Amanda Mello was so knowledgeable, kind and polite. She explained how the insurance worked and answered all my questions. I decided to get Fetch insurance, thanks!
Insurer: Fetch Canada
By: Kerry Rousselle
Communication Problems Between Pets Best & Vet
I’ve heard great things about Pets Best and I really want to love it too, but it’s not been so great for me. Submitting claims is fairly simple (a little confusing at first, but they give feedback for missed documents and it’s pretty easy to update claims.) My biggest gripe is how long my claims are taking to be processed. I had to euthanize my cat in June. Pets Best took until the end of August, after 2 months of “we apologize for the delay- there’s nothing you need to do on your end” emails, to finally let me know they couldn’t reach one of the vets on my cat’s care team. They were, however, able to contact the mobile vet/company who actually did the euthanasia so I feel very frustrated that this claim hasn’t been processed and is now in limbo just because they couldn’t reach my cat’s primary vet (who didn’t do any part of the euthanasia.) It’s very painful to have to keep going through the muck to get a now-deceased loved one’s claims processed. It’s also very difficult to reach a person on the phone and it’s completely impossible to remove an insured pet through the app or website. There’s a chat feature that doesn’t work. It will never let you talk to a person and it will just tell you to go to the app or website. I was also under the impression I would be reimbursed for the prorated policy date, but to my knowledge I have not been.
Insurer: Pets Best
By: Sam Hastings
Embrace made a difficult experience so much easier.
I've had Embrace insurance for years and never really needed it. But when my dog got very sick, Embrace was there and covered her treatment - including hospitalization, without any argument. In fact, when I called Embrace to clarify something the person I spoke with was so compassionate and knowledgeable. I wish human insurance was this reliable. Thank you Embrace!
Insurer: Embrace
By: Amy Kostant
The best pet insurance experience
Many Pets always process my claims quickly and payment is made promptly. This level of service and peace of mind is priceless.
Insurer: ManyPets
By: agaudio
This the second time I am submitting my…
This the second time I am submitting my claim I have not received money for the last 2 claims
Insurer: Embrace
By: Arun hermon
I was disappointed in the fact that the…the process was lengthy
I was disappointed in the fact that the process wa took as long as it did. The claim was placed on hold pending further medical records which did not have. I sent personally every record I had since adopting my dog and the only previous record was her first set of vaccines. Sorry, but I had to get upset and considered the BBB to make a complaint. Going forward I hope the claims are more timely.
Insurer: Embrace
By: Kelly O'daniel
Highly recommend
Highly recommend, excellent customer service. The policy was explained in an easy-to-understand manner, and any claims I've submitted have been reviewed and reimbursed quickly. I'm very thankful that USAA recommended this company.
Insurer: Embrace
By: Leslie
Great service!
Quick no hassle payments on covered expenses for my pet.
Insurer: Spot
By: Jeffrey Snyder