222,202+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,202 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Not happy with the process
Not happy with the process. It took over 2 weeks for Fetch to tell us they needed more documentation. This documentation had already been sent when we joined and we resent the information again. We received another automated message via email saying the claim review would take another 2 weeks. We still don’t know if it will or will not be approved. It’s not a very transparent process and support is just chatbots.
Insurer: Fetch Canada
By: Bart van Kooten
Absolute trash
Absolute trash. I didn’t have them long before I needed to file a claim. The process was straight forward at first, then came the request for more documents. At first I thought maybe the vets weren’t responding to the insurance emails, but once I got involved it became apparent they were willfully ignoring the info that was sent. So basically I paid my vet bills and added an additional monthly fee for a so called insurance company to put my claim in limbo so they didn’t have to pay it. After email and phone tag trying to get to the bottom of things, the info sent has a slightly different name to it so they refused to even look at it despite having all the required info. I canceled immediately. ***update*** Since they replied with a cookie cutter response here: let me be clear-this is NOT a case of me getting impatient. The vets involved all agree that “Embrace” was either intentionally making it difficult or incompetent.
Insurer: Embrace
By: Mike Morini
The claim was easy to submit and the…
The claim was easy to submit and the whole process was efficient and smooth.
Insurer: Pets Best
By: Jill
Such a great choice for anyone in…
Such a great choice for anyone in Alberta
Insurer: Sonnet
By: Jeff Farrell
Excellent Service
I do appreciate the promptness of reimbursement when submitting a claim..Great Job!..of course, it would be wonderful if your premiums were lower for multiple pets..
Insurer: Pets Best
By: Jill Leone
Too soon to report about experience
Too soon to report about experience. We just signed up and have not used the product.
Insurer: ASPCA
By: Gib
The speed of getting insurance.
The speed of getting insurance.
Insurer: ASPCA
By: Ronald Bolt
Pet best is the best
This pet insurance carrier has the best plan and paid my claim quickly.
Insurer: Pets Best
By: Olivia Crick
Stephanie was informative of what the…
Stephanie was informative of what the insurance covers, the costs, and much more. she is very kind and will definitely reach out to her if i have questions or problems!
Insurer: Prudent Pet
By: Jaque Rodriguez
Great Pet Insurance
I feel Pets Best has been great in providing Frankie Jo with pet insurance. she is an olde english bulldog and hasnt had many issues but has had to have knee surgery. i have received reimbursement for all the items listed in my policy with no issues. I am so thankful i have PetsBest.
Insurer: Pets Best
By: Stacy