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Difficult and frustrating.
I currently have pet insurance policies between 2 companies and have worked with a third in the past. Fetch has been the worst to deal with of the three. I've tried to be fair, considering Lemonade went so far as to follow leads to where a vet office relocated to just to get records for my eldest cat and I know that's above and beyond. Even Nationwide accepted claims with just invoices listing the treatments. Fetch has demanded detailed notes every time. It amazes me that apparently the customer service (who have been polite and courteous, this isn't their fault) is all human because the way the claims are dealt with feel very A.I. led. I'm eternally grateful to my cats I have with Fetch for not developing pre-existing conditions so I can get them moved and I've forewarned my vet office and the shelter one of my cats came from that Fetch has been unnecessarily difficult to work with. My 2 stars is simply to account for them having actual people working for them who seem to want to help but honestly, I was hoping for way more. Back to waiting another 15 days for my claims to process I guess, as this has been the cycle every time I get denied.
Insurer: Fetch
By: Elijah Z. Wolff
Difficult and frustrating.
I currently have pet insurance policies between 2 companies and have worked with a third in the past. Fetch has been the worst to deal with of the three. I've tried to be fair, considering Lemonade went so far as to follow leads to where a vet office relocated to just to get records for my eldest cat and I know that's above and beyond. Even Nationwide accepted claims with just invoices listing the treatments. Fetch has demanded detailed notes every time. It amazes me that apparently the customer service (who have been polite and courteous, this isn't their fault) is all human because the way the claims are dealt with feel very A.I. led. I'm eternally grateful to my cats I have with Fetch for not developing pre-existing conditions so I can get them moved and I've forewarned my vet office and the shelter one of my cats came from that Fetch has been unnecessarily difficult to work with. My 2 stars is simply to account for them having actual people working for them who seem to want to help but honestly, I was hoping for way more. Back to waiting another 15 days for my claims to process I guess, as this has been the cycle every time I get denied.
Insurer: Fetch
By: Elijah Z. Wolff
Difficult and frustrating.
I currently have pet insurance policies between 2 companies and have worked with a third in the past. Fetch has been the worst to deal with of the three. I've tried to be fair, considering Lemonade went so far as to follow leads to where a vet office relocated to just to get records for my eldest cat and I know that's above and beyond. Even Nationwide accepted claims with just invoices listing the treatments. Fetch has demanded detailed notes every time. It amazes me that apparently the customer service (who have been polite and courteous, this isn't their fault) is all human because the way the claims are dealt with feel very A.I. led. I'm eternally grateful to my cats I have with Fetch for not developing pre-existing conditions so I can get them moved and I've forewarned my vet office and the shelter one of my cats came from that Fetch has been unnecessarily difficult to work with. My 2 stars is simply to account for them having actual people working for them who seem to want to help but honestly, I was hoping for way more. Back to waiting another 15 days for my claims to process I guess, as this has been the cycle every time I get denied.
Insurer: Fetch
By: Elijah Z. Wolff
Difficult and frustrating.
I currently have pet insurance policies between 2 companies and have worked with a third in the past. Fetch has been the worst to deal with of the three. I've tried to be fair, considering Lemonade went so far as to follow leads to where a vet office relocated to just to get records for my eldest cat and I know that's above and beyond. Even Nationwide accepted claims with just invoices listing the treatments. Fetch has demanded detailed notes every time. It amazes me that apparently the customer service (who have been polite and courteous, this isn't their fault) is all human because the way the claims are dealt with feel very A.I. led. I'm eternally grateful to my cats I have with Fetch for not developing pre-existing conditions so I can get them moved and I've forewarned my vet office and the shelter one of my cats came from that Fetch has been unnecessarily difficult to work with. My 2 stars is simply to account for them having actual people working for them who seem to want to help but honestly, I was hoping for way more. Back to waiting another 15 days for my claims to process I guess, as this has been the cycle every time I get denied.
Insurer: Fetch
By: Elijah Z. Wolff
Difficult and frustrating.
I currently have pet insurance policies between 2 companies and have worked with a third in the past. Fetch has been the worst to deal with of the three. I've tried to be fair, considering Lemonade went so far as to follow leads to where a vet office relocated to just to get records for my eldest cat and I know that's above and beyond. Even Nationwide accepted claims with just invoices listing the treatments. Fetch has demanded detailed notes every time. It amazes me that apparently the customer service (who have been polite and courteous, this isn't their fault) is all human because the way the claims are dealt with feel very A.I. led. I'm eternally grateful to my cats I have with Fetch for not developing pre-existing conditions so I can get them moved and I've forewarned my vet office and the shelter one of my cats came from that Fetch has been unnecessarily difficult to work with. My 2 stars is simply to account for them having actual people working for them who seem to want to help but honestly, I was hoping for way more. Back to waiting another 15 days for my claims to process I guess, as this has been the cycle every time I get denied.
Insurer: Fetch
By: Elijah Z. Wolff
Mouth mass
Enzo had to have a mass in his mouth removed and sent to pathology. They covered his surgery without questions or making this difficult time even worse.
Insurer: Embrace
By: Brittany Notman
My claim was paid in 5 days!
Had an emergency last weekend! My fur baby tore a ligament in her leg. I’m so glad that I have Manypets. Her hospital bill was reimbursed in less than a week! Fast and easy!
Insurer: ManyPets
By: Renee
happy with service!
I am very happy with the coverage we receive for our dog. she got her ccl repaired and they covered 90% of the cost. its important when making these big decisions it doesn’t come to make the choice between care and cost.
Insurer: Pets Best
By: nicole
Difficult navigating claims submission.
Difficult navigating claims submission.
Insurer: Embrace
By: Lucy Cordes
Wonderfully kind, terrific company, still a fan after 20 years
The guy who answered their customer service line could not have been more kind, sympathetic and helpful. Plus efficient. We lost one of our four dogs recently and had to remove her from the policy. Not only did he take care of the refund but I received the nicest email from the company in her memory. Been with them for nearly 20 years and still a fan
Insurer: Embrace
By: Linda Roggli