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Pet parents across the U.S. and Canada have left over 208,919 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Unfaithful practices, just don’t do it.
I chose this company based on their positive reviews, but my experience has been a nightmare. I enrolled my 4-year-old cat a few months ago, but upon submitting our first claim, they denied it immediately. After reviewing her records, they have now flagged every previous minor issue as "chronic," effectively ensuring that nothing she is seen for in the future will be covered. It feels like a bait-and-switch. What is the point of paying for insurance if the policy is designed to never pay out? Save your money and look elsewhere.
Insurer: Embrace
By: Noah Petramala
Unsatisfied Client
Each of the past two years Trupanion has increased my premium roughly 30% from $128 in 2024 to now $213.20 in 2026! I understand the need for increases; they are a part of life. However, nothing increases at the rate they have increased my premium over the course of the past few years. The email to me states, "We recently reviewed the data for similar pets in your area, and we found that the average cost of veterinary care has increased." Being a customer for many years, I want to believe them. However, when I called to discuss this significant increase, I asked the person on the phone to share the data with me so I can verify the validity of their claim; she informed me that Trupanion chooses not share that information. Really? If the increase is based on real numbers in comparison to dogs similar to my dog in my area, why not share the data? It leads me to believe that the increase is based on the fact that I actually have to use the insurance to cover the heart condition my dog is suffering from and they are merely punishing me for having to use the service I already pay for. They don't care about my dog. They are just trying to recoup funds. Why else would a legitimate company willfully withhold information from their customers? The fact is they have me over a proverbial barrel because I can't leave them and go to another company with my dog's current condition. The person on the phone assured me that they care about my dog. How can they say that when they are about to push my premium to the point where I will no longer be able to afford the insurance and my dog's care forcing me to make a decision insurance is supposed to prevent me from having to make. My dog is a soon to be five year old Leonberger with heart failure, who has been able to be treated and thrive because of our relationship. However, their greed is forcing an end to this relationship and ultimately an end to Ve's life. Their increases are not sustainable, and they come with a very real and painful cost.
Insurer: Trupanion
By: Jon Dell'Olio
Kasandra was verbally eloquent.
Kasandra was verbally eloquent. She was patient. She knew the answers for my questions. She was thorough in presenting the information. I had read the coverage and costs on line before talking with her and she quoted items just as I had already read about them. She needs to be commended for excellent service plus, she was charming regarding my little shares about the cuteness of my new kitten.
Insurer: Nationwide
By: Kathleen Sage
Your fast turnaround time!!
Your fast turnaround time!!
Insurer: Trupanion
By: SAF
Quick to pay claims but hard to cancel
Embrace was fairly quick to pay benefits but the policy price increased every year and at a pretty large amount. I understand vets aren't cheap but my biggest issue was cancelling my policy was very difficult.
Insurer: Embrace
By: Cathy Muri
I took out Pets Best insurance a couple…
I took out Pets Best insurance a couple of months ago, it was very easy to set up and choose exactly what you want. Cody had his yearly checkup and I submitted the bill to Pets Best, within 3 days we received an email telling me how much was covered and to expect payment. My wife and I were very impressed with your quick service and ease of opening a claim. Thank you!!
Insurer: Pets Best
By: Jerry Smith
Fast payment of claims
You react fast to my claims and privide clear reasons for payments to me abd reasons.
Insurer: Trupanion
By: Martine
Easy Claims Process
I found the claims process very easy with a quick turn around time for reimbursement.
Insurer: Fetch
By: Katharine Hesson
I modified my policy because it was…getting too expensive
I modified my policy because it was getting too expensive. The modification was recognized by Embrace but I was still charged the higher amount.
Insurer: Embrace
By: Pat Devlin
My experience with Nationwide was great…
My experience with Nationwide was great because of the help, time, and patience I received from Kia. He guided us through the entire process for pet insurance for my pets. Even though during our conversation I asked yo call back while take care of an emergency; he returned my call promptly in ten minutes as we discussed. The rest of the process went smoothly. Thanks Kia for an all the help you provided. Keep doing what you are doing.
Insurer: Nationwide
By: Lamont Wiiliams