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Friendly
Friendly, answered all my questions thoroughly, offered honest responses to different options.
Insurer: Fetch
By: Jillian Russo
Friendly
Friendly, answered all my questions thoroughly, offered honest responses to different options.
Insurer: Fetch
By: Jillian Russo
Conditions are apparently the same as symptoms
Embrace plays fast and loose with "pre-existing conditions." It's not just the conditions they won't cover, but the symptoms or "clinical signs." Per a service rep: "Had [your dog] been treated for diarrhea, that would have also been a pre-existing clinical sign, so any related condition would be ineligible for coverage unless definitively ruled out to have been present at the time of onset and any subsequent pre-policy episodes." So if my dog has diarrhea because they have a parasite, and then have diarrhea again for another reason, nothing would be covered because they'd already had diarrhea. It's mindboggling how they truly don't have to cover anything. They wouldn't even cover a fecal exam to check for parasites despite another dog in the house having parasites. I am kicking myself for signing up with them.
Insurer: Embrace
By: Cynthia
Very disappointed
I was Terri my disappointed with Embrace and how they handled my two claims that were submitted at the beginning of this year. After submitting a claim there was little confirmation. When there was a response the said they needed more information from the providers. Information was submitted and then they wanted information from the very first vet that gave Hope her first shots when she was not with us and we didn’t have Embrace as our insurance. This process literally took several months, oil e calls and emails back and forth. Once all the information was submitted they said they had to review it AGAIN. SERIOUSLY! It literally took 5 months and a lot of prodding to get them to pay their portion of the bill to me. Very disappointed. We are looking into other insurance companies where we won’t have to deal with this type of craziness.
Insurer: Embrace
By: Cheryl
Happy puppy
Everyone that I worked with was polite, professional and made it clear that they only wanted this process to be as stress-free as possible. I couldn't be more pleased.
Insurer: Embrace
By: Scott Dearth
Trupanion allows me to worry about my dog, not the financial costs!
My dog recently had TPLO surgery (similar to ACL in humans) - and of course I was scared and upset about my dog's injury. One thing I didn't have to fear was the cost of surgery. This is why we invested in pet insurance. You can't plan for a $6000+ injury, but when it happened, I knew Trupanion would take care of the financial burden, and I can concentrate on his care and recovery. Premiums may be higher than other pet insurance company's, but the claim process is super simple and reliable. For the TPLO surgery, Trupanion paid the vet directly (within 5 minutes of the vet submitting the claim), and I only paid my 10% deductible upon checking out of the Vet Hospital. Thank you Trupanion for allowing me to worry about my dog, not the cost of surgery!
Insurer: Trupanion
By: Marla Dankenbrink
They are always timely on reimbursement…
They are always timely on reimbursement and have always paid claims without any issues. I am 100% satisfied!!
Insurer: Spot
By: Tammy
Embrace is a wonderful company to deal with.
Embrace is a wonderful company and I have recommended them to may people.
Insurer: Embrace
By: Cynthia Grunda Kelly
Quick and easy claims!
Quick and easy claims!
Insurer: Spot
By: Donna Burr
So far it's been great
So far it's been great. App is easy to use. No issues so far!
Insurer: Spot
By: Valerie Webb