225,054+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,054 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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One special customer service representative
I spoke with Jocelyn. My customer service rep for Sonnet and I highly regret her for doing what is asked of her without any hesitation she is so very kind and pleasant. Her mannerism is unspoken. She is one special lady.
Insurer: Sonnet
By: Mike horvath
Good job of providing a status update
Although the review process took a bit longer than my usual experience, what I did like is that Fetch continued to keep me updated by email or text to let me know the review is still in progress. I never needed to follow up with them.
Insurer: Fetch Canada
By: A A
Ease of use
Easy to use portal to process claims and auto payment claims was also easy to set up.
Insurer: Embrace
By: Sun Culpepper
We had an excellent experience with…
We had an excellent experience with Trupanion. Having insurance helped us provide our cat Moon with the best treatment available.
Insurer: Trupanion
By: Jackie
They are refusing to pay a claim for a…
They are refusing to pay a claim for a medication that is part of an ongoing condition. They are saying it is a new claim so subject to a new deductible. I can't reach anyone to talk to. The phone number says "go to the website. Goodbye." and hangs up
Insurer: Fetch
By: Lisa K
Their claim response time has gone from…
Their claim response time has gone from acceptable to poor. Pets Best is now issuing a new claim number after the original claim number is not processed in approx. 2 weeks. They then process the new claim number, which complies with their response time criteria. What a joke!
Insurer: Pets Best
By: DeWald
Can't cancel - not worth the money
I purchased 3 policies for my two dogs and one cat. At the time of purchasing my cat's policy I decided to add a wellness plan since he would be getting neutered soon. It only made sense financially to opt in to the wellness plan if I were able to cancel it after his neuter procedure was complete. I was careful to research that I would be able to cancel the wellness plan before adding it to his policy, otherwise I wouldn't have purchased the wellness plan to begin with. My diligent online research confirmed that I would be able to cancel the wellness plan and keep the accident/illness insurance. 3 months later, after spending $1,400 to cover all three pets, I am unable to remove the wellness plan online so I call in. The customer service agent told me that they don't permit cancellation of the wellness plan until the policy renewal (1 year) which differs from the information I found on their website prior to purchasing the wellness plan. This situation leaves me in a predicament, as I am now obligated to continue paying $57 per month for a wellness plan that no longer serves its purpose. The reimbursement from Pets Best for the neuter procedure was minimal compared to the actual cost I paid the vet, making this experience feel like a significant financial burden and a disheartening waste of money. I urge you to review and rectify this policy discrepancy to ensure that future customers are provided with accurate information before making crucial decisions about their insurance plans. Transparency and integrity in your policies are essential for building trust with your clientele. I appreciate your prompt attention to this matter and hope for a swift resolution to avoid any further inconvenience.
Insurer: Pets Best
By: Taylor Winkler
Kyann listened to our current situation…
Kyann listened to our current situation . She was very kind, understanding, and helpful.
Insurer: Fetch
By: Linda
The initial submissions took a while to…
The initial submissions took a while to get done and it seemed like the same information was being asked for multiple times. I too am at fault as I wasn’t sure of their process. The invoice after that was smooth sailing. The response via email was always very prompt. I would certainly recommend them.
Insurer: Embrace
By: Anupam Oberai
I can’t be more happy with Spot
I can’t be more happy with Spot! It honestly was the easiest experience I have ever had with an insurance company! I can’t recommend it enough!!
Insurer: Spot
By: Steve Lebrecht