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Amazing coverage, but premium goes up quickly!
I have had both my cats on insurance since they were just over a year old, and the rates were very reasonable! In the last year, I have had to make 1 claim for each of them, and I was extremely pleased that in both situations I did not encounter any difficulties or surprises! In both situations, the instructions about the documents I needed to provide were very clear, and I received all the money I expected back in both situations. I'm so glad I jumped on insurance while they were young, because this year one of my cats developed a very fast tooth infection that spread through her whole mouth, and required an extensive dental surgery (which involved a dental surgery that cost over $3,000). I was very pleased when I saw that literally everything pertaining to the surgery (including the diagnostics/tests they needed to run when the infection was discovered) all went toward my deductible and reimbursement. There was not a single surprise or item that wasn't covered and I got my expected 90% reimbursement (after deductible). Highly recommend getting your pets an insurance policy with Fetch as soon as you can! Please be aware that as your pet ages (and as you go making claims), your pet's premium will increase - one of my cat's premium went from $240 in 2022-2023, to $411 in 2023-2024 (after I made 1 $700 for him)... so we will see what happens to my other cat's premium after his year's dental surgery claim...
Insurer: Fetch Canada
By: Daniela Lipovetzky
Kristin was so helpful
Kristin was so helpful, answered every question I had and helped me pick the best plan for my pup and I!
Insurer: Trupanion
By: Jacqueline
Easy process to submit a claim
I submitted a claim a day after my dog was sick. I received a check about 3 weeks later. The process was easy and I was kept informed throughout.
Insurer: Fetch
By: Claudia Titus
Excellent communication
Excellent communication. Easy to understand app for claim reimbursements.
Insurer: Figo
By: Barry Goodman
Frustrating and Inefficient
The ultimate issue I've been having is, I have been very responsive to fix issues with my claim, but it seems like Embrace's system isn't very efficient. They're either not receiving my responses, emails, etc. or they're ignoring them. My claim is on hold after I've made multiple attempts to reach out to Embrace to fix the issue. At first it was an issue with my cat's name not being correct which I noted in the claim, responded multiple emails and finally got resolved. Now there's an issue that there was not a complete record of my pet's medical history and I submitted it through the site, responded through email, reached out to a customer service I had previously spoken all to no avail. I just called to try to resolve and Embrace's system is down. It has not been easy!
Insurer: Embrace
By: Elise Harven
So far good
So far good. I am getting ready to submit the first claims.
Insurer: ASPCA
By: Kim
Dan was the best customer service…
Dan was the best customer service person we’ve ever worked with. He made us truly believe and value Trupanion!
Insurer: Trupanion
By: Zeid
bad experience
bad experience. The agent was not helpful resolving my issue. My claim got refused because they mention that my pet has precondition. but as much as I told them the precondition is completely different they seem they don't want to understand. I wouldn't recommend fetch to anyone else.
Insurer: Fetch
By: ardalan benam
So far our dogs pet insurance has far…
So far our dogs pet insurance has far surpassed our human insurance :)
Insurer: Healthy Paws
By: Chelsie Moore
Good coverage
Good coverage - they cover what they say they will. Only negative slow processing time
Insurer: Fetch
By: Dawn