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Pet parents across the U.S. and Canada have left over 208,919 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Horrible customer service and expensive
I have one dog on AKC. Insurance and the other dog. I decided to try pets best. They are horrible. They hardly ever pick up on the phone and it's usually a 20 minute wait to talk to a human. They do not respond to emails. The charge for my dog per month was $190, because she was an adult, most of the issues she had that I tried to submit, they claimed or pre-existing which some were not Then my dog died, and I tried to cancel the account. I could not get ahold of anybody by phone and I sent several emails which were ignored. (They also take 3 weeks to return a reimbursement for a pet bill, while AKC somebody picks up on the phone immediately and I usually get reimbursement in 3 days to a week). I wouldn't do business with this company, but i am staying with AKC Insurance for my next dog.
Insurer: Pets Best
By: V Howell
Easy claims process…
Easy claims process and quick reimbursement.
Insurer: Trupanion
By: John
Customer service is outstanding!
Customer service is outstanding! I spoke with four different people regarding questions I had with my pets insurance. All four were knowledgable, patient and kind. Great experience!
Insurer: Trupanion
By: Tim
Great service and fast response
Great service and fast response. Recommend for people with pets. Very happy with Trupanion.
Insurer: Trupanion
By: Elio Borges Cros
Representative was very helpful
Representative was very helpful. Knew what he was doing. Answered all my questions.
Insurer: Embrace
By: Scott Stern
Easy process
Easy process. Didn't have to do anything other than provide the policy number to the vet. Everything was taken care of from there.
Insurer: Trupanion
By: Christine
Met life has in my opinion the best pet…
Met life has in my opinion the best pet insurance.
Insurer: MetLife
By: CKE
Healthy paws is the best
Healthy paws is the best, been with them over two dogs for 11 years. If you have a dog you need Healthy Paws. They are quick and easy to deal with, and are fairly priced for what they provide. Highly recommend them
Insurer: Healthy Paws
By: Timothy Martin
Plans over the phone can be confusing
Understanding the offerings over the phone, when the website doesn't show all the configurations, is very, very confusing! I got through it, but not having comparable and all options easily available to select or follow along with an agent was a terrible experience
Insurer: Nationwide
By: customerJayClarke