224,962+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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WORST CUSTOMER SERVICE EVER!
ONE STAR IS TO GOOD FOR THIS COMPANY !!! TERRIBLE CUSTOMER SERVICE. ALREADY SEARCHING FOR A NEW PROVIDER.
Insurer: Sonnet
By: Mb
Everything is a prior condition
Everything is a prior condition. It’s a joke. I would be surprised if they paid for anything.
Insurer: Embrace
By: Ryan Harris
Easy to apply and to navigate site and…
Easy to apply and to navigate site and reasonable cost.
Insurer: ASPCA
By: Paula Mccullion
Fast claim service on first pet
Fast claim service on first pet. Still waiting on second claim submitted at the same time
Insurer: Spot
By: Greta Closius
Great website!! Great coverage!!Did everything online myself was easy…
Did everything online myself was easy to navigate the website and everything was easy and easy to understand what I was getting coverage wise and all.
Insurer: ASPCA
By: Richard Mooney
Comparing Insurance companies
Compared to other companies they had the coverage i was looking for, at a resonable $
Insurer: ASPCA
By: Bill Sticht
Excellent service
I have had coverage for both my dogs for several years. During that time, they have covered injuries and subsequent surgery, as well as illness. My claims are processed, and the money quickly deposited into my account
Insurer: ASPCA
By: MARY G SHAMBURG
Very easy to sign up
Very easy to sign up . Reasonable waiting period . Great pricing.
Insurer: ASPCA
By: Sally
Great experience
Great experience, quick and easy resolution to my case
Insurer: ASPCA
By: Christian Lerma
Beware of MetLife!
I adopted my cat 11/28/23 from a shelter. I signed up for pet insurance for her at the shelter. The shelter provided all information and there was a clean bill of health and no pre-existing condition which was provided to MetLife Pet Insurance. The cat developed gas and diarrhea a little while after adoption. Pet insurance clearly states that is active immediately there is no waiting period. I hit my deductible I submitted my claims and sure enough they denied me. They claim she has a pre-existing condition because it started shortly after adoption. That is not a pre-existing condition it's a condition that arose after I adopted her and now they are claiming I have to go through an appeal process which can take upwards of 45 days. People get insurance for a reason for emergencies when they need it so they are covered. Clearly they are a company who does not stand by their word that claims your pet is insured from the moment you get the plan unless it's a pre-existing condition which there is absolutely no documentation of such prior to signing up for the plan. What happens if you can't afford the test your pet dies you have to get a lawyer and pursue this legally? I noticed they don't have a spot to put reviews on their website only the shining ones that they post. I can see why that is. I would strongly suggest looking into another pet insurance company do not waste your time and your money for them to look for loopholes and not back up their plan.
Insurer: MetLife
By: Kristen