224,929+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Takes ages for a claim to be processed…
Takes ages for a claim to be processed at least 50 plus business days. Rates increasing each renewal.
Insurer: Pets Best
By: Alexandria “Lexie” Henson-Kinn
Once you have a claim they stall and…
Once you have a claim they stall and need different information from each person. I filed a claim in April 23 just got a check I January 24. Oh and don't forget they only pay after deductible 80%
Insurer: Fetch
By: Brian Ledig
Rebecca is an amazing person and…
Rebecca is an amazing person and deserves every accolade that she receives.
Insurer: Prudent Pet
By: Brian Muni
Poor customer support - has phone number been hacked?
Original policy was issued 12/20/2022 and automatically renewed on 12/20/2023. My dog had tooth extraction on 12/20/2023. Claim denied on 1/9/2024 based on tooth extraction was within waiting period. However, waiting period only applies to original policy not renewal policies, Policy definitions #43 and Benefits section #5. Appeal promptly on 1/10/2024. Received only computer generated receipt stating I would be contacted. As of 1/18/2024, no response and no status indication in Pet Cloud. Called customer number simply to make sure the Appeal had been received. Customer support wanted all my credit card info including 16 digit number and date of expiration - THIS WAS NOT A BILLING ISSUE AND THIS WAS NOT THE ACCOUNTS DEPARTMENT. FIGO automatically bills my credit card every month with no issues. I declined giving such personal credit card identification to some customer support person who had absolutely no need for it simply to find out if my Appeal had been docketed.
Insurer: Figo
By: Ronald Lee
Always helpful and supportive...great…
Always helpful and supportive...great service!
Insurer: Pets Best
By: LaurieB
Your expeditious service and coverage…
Your expeditious service and coverage are great!
Insurer: ASPCA
By: Anthony Haupt
Super fast on paying out claims
Super fast on paying out claims. Makes it extremely easy to file claims… Awesome service
Insurer: Spot
By: DEBORAH HAMILTON
claim submission is easy and the…
claim submission is easy and the explanation of benefits is clear. so far I don't need to call any customer service to debate benefits.
Insurer: Pets Best
By: Shitao Weng
Spot always handles claims in a fast…
Spot always handles claims in a fast and efficient manner. Great customer service as well! I follow a Havanese group on Facebook, when anyone reaches out about who is a good insurance plan for their dogs, I always recommend SPOT!
Insurer: Spot
By: Karen Askier
Easy to navigate
Easy to navigate, prices are fair and reasonable. I got the whole process done in under 10 minutes. I am impressed by how much they cover .
Insurer: ASPCA
By: Kathleen Marx