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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Documentation Submission Must Be Perfect
If you have EVERYTHING in order, Fetch pays out in a timely fashion. “Needing additional documentation” seems to be the focus recently. The invoice must state why the pet is receiving a medication and show that it was paid for in full…all on the same sheet. Also, when filing for my dog who had back surgery and will most likely require lifelong pain medicine, I am required to submit the same documentation from the same surgery each time…this can be time consuming. Nonetheless,for the most part, I am happy with Fetch.
Insurer: Fetch
By: M1
Premium raised 16% after one year with no claims
I’ve had the insurance for a year and not filed any claims in that time, so I can’t rate the service. However, my dog will be 5 years old this spring and my premium was raised 16% for this second year. Will it go up another 16% next year, and for subsequent years?
Insurer: Figo
By: Marsha Jamison
Speedy and responsive
Speedy and responsive. I did have an issue at first with a claim I put it and they reopened and took a second look.
Insurer: Spot
By: Betsy Zadshiri
Pet Insurance
I have only had pet insurance for one year now, but used Fetch for the first time for my two pups annual wellness checks and heartworm medication. I am very pleased with how Fetch promptly reimbursed me for covered expenses.
Insurer: Fetch
By: Monika Barnum
We have been Fetch customers for many…
We have been Fetch customers for many years now. Filing a claim could not be easier, and I’m always pleasantly surprised that my claim is not rejected for some previously unknown, small print reason. Highly recommend pet insurance, and Fetch!
Insurer: Fetch
By: Linda
I am new to Embrace
I am new to Embrace. Anytime I have contacted them they have been professional and caring. I look forward to working with them in the future.
Insurer: Embrace
By: Betty Hamather
Quick and easy to make a claim
Relatively quick responses and they do pay their claims. Easy to enter information and scan documents into the app when entering a claim. Great company to work with.
Insurer: Fetch
By: Marvin Hammerschmith
Fetch has been there for my dog Ollie
Fetch has been there for my dog Ollie. Thru his CCL surgery all claims were approved and paid in a timely manner. The website is easy to use. Highly recommend Fetch for all your pet medical needs.
Insurer: Fetch
By: Kevin Manning
I’m impressed
Submitted a claim for an emergency clinic visit for our 8 month old puppy, which was pretty concerning and traumatic. Claim submitted with all documentation on monday, and was processed and paid by direct deposit on Friday. Impressive service. Thanks.
Insurer: Pets Plus Us
By: George