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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Too many corporate hoops to jump…
Too many corporate hoops to jump through just to get your claims paid. Definitely not referring anyone to get your insurance.
Insurer: Fetch
By: Bill Brewer
Easy to apply for, quick and easy to submit claims. Prompt in processing claims and reimbursement.
Easy to apply for. Q
Insurer: Spot
By: Sara Meehan
Fast and accurate
Fast and accurate. I am most impressed with the customer service. It is nice to have a live kind person to speak with
Insurer: Spot
By: Valerie Salemi
Spot insurance is good
Spot insurance is good, reliable and helpful
Insurer: Spot
By: Gary
Relieved
When our 14 month old cat had to get many tests and treatments, I was nervous of how the insurance process would go. We were extremely pleasantly surprised with the ease and smooth process of the Pets plus us company. Thanks for making a very stressful event (of our cat being sick) that much easier. Much gratitude
Insurer: Pets Plus Us
By: Gillian
Insurance claim
The agent I spoke with was very helpful. All my questions were answered. The agent made filing a pet insurance claim a very quick and painless process
Insurer: Pets Plus Us
By: Jeffrey
Great help with dental bills
Appreciate the way Trupanion has handled the claims for our cat's dental bills. Extractions are not easy for any of us to deal with, but this company helped make it easier to juggle costs in a timely fashion. When a question came up, staff was there to help in a knowledgeable and courteous fashion.
Insurer: Trupanion
By: Patricia
Questions never answered 🙊 and never will be answered
I appreciate the speedy response . That is why I gave you an extra star.At least I am not ignored like I have been in the past when I attempted to contact Fetch through email (eight times I emailed asking about possibility of being downgraded in 2023). Never a response back. However; you have not answered any of my questions. Fetch is very good in deflecting their responses. So I will enumerate them . 1. Why was I told December 11th that my policies were all good by an agent and that they would be renewed with no changes? That is why I did not decrease policies myself 2. Why was I told by Lindsay customer advocate that it wouldn't have made a difference if I downgraded myself Mischi's policy would have still been downgraded. 3. Why do pet parents have to guess if they are submitting too many claims over the years and run a risk of being downgraded? 4. Why is the formula for downgrading a secret? 5. I have spoken to several companies and Fetch is the only company,so far that downgrades. Why is that? 6. Never met the annual maximum yet my two policies were downgraded without notice and explanation why is that? 7. Why in the letter that was downgrading it says to call and explore options and yet there are no options! Why is that not written in the letter with an explanation of why the policy was changed? 8. Why was an autonation's Parts supply number provided to discuss my options which means choices? That's enough questions for now. Thanks for answering the auto-nations number question. I tried several times the night I received the email and I continued to get an AutoNation' s service dept. I reported this to fetch the next day I'm glad they fixed it. As for speaking to agents yes I have spoken to 3 on the phone and have emailed infofetch and customer advocate email for emailed quotes and questions about having two pet insurance policies. Are you counting ? I I'm disappointed that you could not answer any of my questions but I really didn't expect you too but I was hoping you would.
Insurer: Fetch
By: Lori Janow
Overall satisfied but disappointed with costs
Our policy price increases each year, and I understand age and other factors, but at this point it's becoming really expensive! We are currently at almost $150 a month for just the accident coverage. They do cover most things I have sent in, however one time they did mess up and I had to advocate for myself. They ended up seeing their error, but only after I caught it and called in. Overall satisfied but disappointed with costs.
Insurer: ManyPets
By: customer