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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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I was so relieved to get full payment…
I was so relieved to get full payment for my cats surprise procedure. It was such a relief and made buying the insurance worthwhile
Insurer: Pumpkin
By: Kris
EMBRACE CARES AND SERVICES ARE WORTH THE MONEY
I have Embrace for my rescued 5 year old French Bulldog for a few months now, and between getting her caught up with immunizations, health checks, illness scare, and an impending military overseas PCS move, the people from Embrace really have made this as less stressful as possible. They made me feel that they actually care for my pet and every process so far has been easy and the customer service was exceptional.
Insurer: Embrace
By: Matthew Zwan
SCAM- claims never approved
Denied a claim for my pup for allergies (specifically paw licking) because he had a prior ear infection once. They’re trying to claim it as a “chronic pre-existing condition”. The two have 0 correlation and didn’t know one single ear infection (treated with abx) is chronic. They’ve never approved any of our claims. Feel like this company is a scam.
Insurer: Embrace
By: Lindsay Wollner
A great company to have pet coverage with
Like all of us, we get insurance hoping not to use it, but are so happy to have it when we need it. I have had a policy on my dog with PetsBest for over sever years, and they have been amazing on all preventative and illness care. Simple and prompt claims process.
Insurer: Pets Best
By: Kalvin Saccal
Payments are prompt
Payments are prompt. Claims completed in a week.
Insurer: Spot
By: Nadine Simmon
easy to use and quick response
First time used pet insurance we are happy we did due to an unknown kidney issue. The website was easy to use with fast response
Insurer: Spot
By: Michael Hardt
I cannot access my files in the app and…
I cannot access my files in the app and I cannot upload receipts from there. It times out when my inbox is loading. So it is useless. I send email to Figo to submit my claims. It might be helpful to put a consolidated lists of email in the app where to send claims, send prior records, request EOBs, statement.
Insurer: Figo
By: Helen
They avoided the issue by saying they couldn't find the account! When I call,Nick finds it immediately
They lump several different conditions in one group to keep from covering the claims. They slow pay simple claims like meds and prescription dog food. And delay paying by requiring additional info from vet already submitted. I researched all insurance company and thought they were the best. I'm reconsidering and might redraw my endorsement to over 500 pet owners in my group.
Insurer: Embrace
By: Raymond
Good service
Good service. Timely claim payouts and no fuss.
Insurer: Spot
By: T S Praveen Rao
Easy claim submission
Easy claim submission. Fair review and coverage.
Insurer: Embrace
By: Jan Rosenthal