208,706+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,706 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Application Process
The process to complete the application was very self explanatory and easy to navigate. All necessary information was provided at glance.
Insurer: Nationwide
By: Xiomara C
MetLife always processes my boys claims…
MetLife always processes my boys claims quickly and efficiently. We are very happy with them <3
Insurer: MetLife
By: Carol Waters
I’ve submitted a few claims now and…
I’ve submitted a few claims now and they’re always handled quickly and accurately. That makes a good experience, however it does take a long time to receive a check there are some of us that don’t have checking accounts any longer. 😊
Insurer: Spot
By: Laura Bukvich
Rebecca was very comprehensive and…
Rebecca was very comprehensive and understanding. I felt very lost reading through the different policy options myself, she made the process very simple and clean. I am very appreciative of her customer service and the new customer experience.
Insurer: Prudent Pet
By: James L.
My initial feedback on Prudent Pet is…
My initial feedback on Prudent Pet is that it has been challenging to use every step of the way. The forms were not all sent, veterinarians cannot upload forms to the site, the chat feature is not working. Overall a cumbersome and not user-friendly experience.
Insurer: Prudent Pet
By: Dog mom
They make it impossible to cancel your policy.
Final update 01/14/2026: they finally cancelled my plan and are refunding me a whole $4.15. Lol. I have been attempting to cancel my policy since 12/31/2025. The first attempt was through email. I then sent two faxes (one on 01/03/2025 and one on 01/05/2025, respectively). I reached someone through their customer support on the phone on 01/06/2025, who at first tried to claim I never explicitly stated to cancel in the email (?? lol, email, which I wish I could attach a screenshot of, was in front of my face when she tried to say that). She then assured me I would get a confirmation email by the end of the week. Mind you, Pet’s Best FAQ states they respond to such requests in 3-5 business days. It is now 01/12/2025, my Pet’s Best account still shows as active with my bill due tomorrow, and I never received a confirmation of cancellation from them. If I do get billed tomorrow, it would absolutely be fraud at this point. Update to come on that (UPDATE on 01/13/2025: they billed me, which means they STILL haven’t cancelled my plan after FOUR attempts over 13 days. Waiting on a representative now). Their hold times are ridiculous, their email seems to have no one staffed, and their “live” chat literally just tells you to call as they don’t have any actual agents for that channel of communication. Do yourself a favor and cover your pet literally anywhere else before you get trapped into a plan you can’t get out of.
Insurer: Pets Best
By: Savannah Hoard
Hands down the best pet insurance in…
Hands down the best pet insurance in the industry! Filed a claim over the holidays, had a direct deposit in 3 days. 80% of my money back! Excellent customer experience!
Insurer: MetLife
By: Francis Pa.
Could not process my claim online
Could not process my claim online. Had to call and then submit via email. Pets Best needs to fix their technology platform. Transition did not go well. And then because we did our wellness check 7 days before auto-renewal, Pets Best did not cover the full amount of the claim. So much for being efficient...
Insurer: Pets Best
By: John
Great and website is user friendly
Great and website is user friendly
Insurer: MetLife
By: customer